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https://www.cisco.com/web/partners/services/promos/accelerate/downloads/Cisco_SMARTnet_SG.pdf
Cisco SMARTnet Service is an awardwinning technical support service that gives IT staff direct, anytime access to Cisco engineers and Cisco.com resources to help ensure the fast, expert response and accountability you require to resolve critical network issues.
https://www.cisco.com/c/en/us/services/technical/smart-net-total-care.html
With 24-hour access to Cisco experts, resolve issues faster and manage risk with proactive diagnostics, security alerts, and Cisco Technical Assistance Center. Get hardware replacement in as little as two hours and obtain operating system software updates from the Cisco support …
https://www.cisco.com/c/en/us/support/services/smart-net-total-care/index.html
The Cisco Smart Net Total Care (SmartNet) service is a part of Cisco's technical services portfolio. This service combines Cisco's industry-leading and award-winning, foundational technical services with an extra level of actionable business intelligence that is delivered to you through the smart capabilities in the SmartNet portal.
https://www.citynet.net/content/file/services_data_sheet0900aecd8042571e.pdf
lems. Cisco SMARTnet Service goes far beyond a simple warranty replacement policy (see Table 1). Cisco SMARTnet Service provides troubleshooting support, advanced hard- ware replacement options, and extensive self-help and knowledge transfer to empower your network operations and support staff. A warranty only offers delayed hardware
http://smartnetsupport365.co.uk/
SmartNet Support 365 Break/Fix Enhanced Services. Our clients have privileged access to enhanced Cisco support services with our break/fix enhanced options include specialist services such as monitoring, management and installation / implementation including Cisco routing and switching, Cisco security, SmartNet wireless, datacentre, Flexpod and Cisco technical support.
https://learningnetwork.cisco.com/thread/121720
Nov 13, 2017 · Cisco SMARTnet Service is a technical support service that can give your IT staff direct, anytime access to Cisco experts and online self-help resources required to resolve issues with most Cisco products. When you have SMARTnet Service, you can choose from a broad range of service delivery options for Cisco products. Cisco SMARTnet Service ...
https://community.cisco.com/t5/other-network-architecture/smartnet/td-p/2002247
I understand your query. CON-SNT-SMS-1 is the smartnet code for the SMS tool i guess which is intergrated with the Cisco Works if am not wrong. I guess you have confused with the price variations.. CON-SNT-2960S4FS and CON-SNT-2964STL is the smartnet code for the specific models which you have purchased.
https://community.cisco.com/t5/smart-net-total-care-portal-and/difference-between-smartnet-total-care-and-sssnt/td-p/3182245
Solution Support helps you manage solutions when working with multiple vendors and products in a single environment. If you need support for a Cisco product or one from another solution partner with Solution Support you can just call Cisco. We will support through our solution experts who own your case from first call to resolution.
https://trustportal.cisco.com/c/dam/r/ctp/docs/privacydatasheet/services/cisco-smartnet-privacy-data-sheet.pdf
SmartNet support is delivered through Cisco’s TAC, which is a global organization that provides around-the-clock, award-winning technical support services online and over the phone. TAC offers customer support for SmartNet using a global follow-the-sun support model.
https://community.cisco.com/t5/network-management/smartnet-contract-coverage-options/td-p/819101
I want to prepare a document for my Network Operations Center to include such topics as how to appropriately open a Cisco TAC case, opening a corresponding RMA for equipment and a Field Engineer when applicable, and the different types of Smartnet contract coverage options, such as C4P, C4S, NBD, etc.
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