Find all needed information about Cisco Support Contract Levels. Below you can see links where you can find everything you want to know about Cisco Support Contract Levels.
https://cway.cisco.com/docs/SNChecker/1.6.0/coverage-checker-checking-status/coverage-checker-checking-status.htm
Checking the Contract Status of Your Device. Before you use the Device Coverage Checker, ensure that you have a valid Cisco.com account. If you do not have a valid Cisco.com account, you must register on the Cisco.com Registration page. Once you register, complete the procedure associated with your access level: Guest-Level Access or Customer-Level and Partner-Level Access.
https://www.cisco.com/c/en/us/products/ios-nx-os-software/ios-ip-service-level-agreements-slas/index.html
Cisco IOS IP Service Level Agreements (SLAs) enable customers to assure new business-critical IP applications, as well as IP services that utilize data, voice, and video, in an IP network. Cisco has augmented traditional service level monitoring and advanced the IP infrastructure to become IP application-aware by measuring both end-to-end and at the IP layer.
https://www.mostlynetworks.com/2012/03/what-do-those-cisco-support-part-numbers-mean/
per day, seven (7) days per week including Cisco-observed holidays. SAS or ESW – Software support and minor releases upgrades (example: 2.3 to 2.5) SAU or UCSS– Software support and major release upgrades. (example: 2.3 to 3.0) Unified Communition items need to be covered by ESW support. If the client needs the major upgrades,
https://www.networkworld.com/article/2349708/what-is-smartnet--how-does-it-work-and-how-much-does-it-cost-.html
Lastly, if there is a problem with the equipment, Cisco will replace part or all of the unit, either next day or up to 4 hours, depending on your level of service contract. Cisco support is very ...
https://www.citynet.net/content/file/services_data_sheet0900aecd8042571e.pdf
Cisco SMARTnet Service provides the following device-level support: • Global access 24 hours a day, 365 a year to specialized engineers in the Cisco TAC • Anytime access to the extensive Cisco.com online knowledge base, resources, and tools • Hardware replacement options include 2-hour, 4-hour, Next-business-day (NDB) advance
http://www.trinito.com/SMARTnet.htm
Cisco SMARTnet product overview. Cisco SMARTnet is available in a range service level agreements (SLA) from 8x5xNBD through to 24x7x2. The first part of the description '8x5' and '24x7' refers to the number of hours each day (8 being working hours) and how many days a week that Cisco will provide hardware replacement cover.
http://www.ithsc.com/ciscohardwaremaintenance/
A SMARTnet contract gives you 24x7 access to the Cisco Experts at the TAC (Technical Assistance Centre), these are highly skilled engineers, including certified and CCIE professionals. Your SMARTnet contract entitles you to more than just assistance with hardware failures, the TAC will help you with other issues including the configuration of your product and connectivity and upgrading.
https://ccrc.cisco.com/ServiceContract/contract/
Cisco Service Contract Center
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