Citrix Pay Per Incident Support

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Open a Citrix Support Case - Citrix

    https://www.citrix.com/support/open-a-support-case/
    Citrix Insight Services is a free tool from Citrix that analyzes your log files, profiles your virtualization environment and scans for hundreds of known issues. It's the same tool our support engineers use every day to diagnose problems quickly and accurately.

Citrix Support Program Overview - Citrix

    https://www.citrix.com/support/programs/
    For complete overview of our Citrix Support services, benefits and guidelines, please review the Worldwide Support Services Guide. Through your purchase of Citrix Support services, and to the extent permitted by applicable law, you agree to allow Citrix to audit license compliance pursuant to the license compliance terms explained at: https ...

How to Contact Support - Software Customers - Citrix.com

    https://support.citrix.com/article/CTX200021
    Citrix Technical Support aims at solving every reported incident in the shortest possible timeframe. To do so, appropriate information is required. Ensure to use the following steps before contacting support. If the information provided is incomplete, the resolution of your support case might be delayed.

Microsoft Professional Support (pay-per-incident): FAQ

    https://support.microsoft.com/en-us/help/4457997/microsoft-professional-support-pay-per-incident-faq
    Jun 25, 2019 · Microsoft Professional Support (pay-per-incident): FAQ. Content provided by Microsoft. Applies to: General. Select Product Version. What's an "incident"? An incident is defined as a single support issue and the reasonable efforts needed to resolve it. A single support issue is a problem that can't be broken down into subordinate problems.

Contact Support - Citrix

    https://www.citrix.com/contact/support.html
    Citrix Insight Services is a free tool from Citrix that analyzes your log files, profiles your virtualization environment and scans for hundreds of known issues. It's the same tool our support engineers use every day to diagnose problems quickly and accurately.

Pay Per Incident - Polycom Support

    https://support.polycom.com/content/support/service_policies/pay-per-incident.html
    This may include features such as unlimited access to Technical Support during local business hours, software updates, advance replacement and onsite support. Pay-Per-Incident Pricing. Purchase support for the issue you're experiencing. The charge for this service puts you in direct contact with Polycom technical experts to work on your issue.

Citrix Support Services and Resources - Citrix

    https://www.citrix.com/support/
    Citrix Technical Support earns the “Rated Outstanding Assisted Support Global” certification from Technology Services Industry Association for the 3rd year in a row. Citrix wins the NorthFace ScoreBoard Award SM for World Class Excellence in Customer Service for Support, Education, and Consulting three-years running.

Support for business

    https://support.microsoft.com/en-us/help/4341255/support-for-business
    Feb 28, 2019 · Microsoft provides a variety of plans to help you get the assisted business support you need, f rom premium support available day and night, to pay-per-incident options. If your organisation doesn’t have a paid support plan, choose an option below to get more info. Microsoft Unified Support

Microsoft support cases for ITpros now $499 The ...

    https://www.channelpronetwork.com/blog/entry/microsoft-support-cases-itpros-now-499
    Professional Support provides you with access to Microsoft experts, to help you address problems encountered with the development, deployment and management of Microsoft software in business environments. Professional Support is available as a single “pay-per-incident” (PPI) or an annual contract with five incidents.

Per Incident Support - VMware

    https://www.vmware.com/support/services/incident.html
    VMware Per Incident Support is designed to meet the needs of individual consumers or customers with no or small datacenters and software development organizations. An incident is defined as a question relating to a specific, discrete issue and may involve several interactions with Technical Support …



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