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https://www.citrix.com/content/dam/citrix/en_us/documents/support/citrix-technical-relationship-management.pdf
“With Citrix TRM’s support, we could confidently manage, even anticipate, many incidents that could cripple our IT system. Relying on a TRM, who is very familiar with our challenges, is a real advantage and provides significant support to every technical manager.” Laurent Arnaudeau Manager CNAV Regional IT & Infrastructure Technical Centre
https://www.citrix.com/support/additional-support-options.html
Once a product version reaches the End of Life date, security related hot fixes, technical support and product downloads will no longer be available. For more information, please review the Citrix Product Support Lifecycle Policy. [1] Delivery within 4 hours after Citrix authorizes the issuance of a replacement product from the service center.
https://discussions.citrix.com/topic/393628-xenapp-717-broker-service-keeps-restarting/
Nov 27, 2018 · Hello James, thanks for highlighting the document. Today I spoke to Citrix TRM and we agreed that Citrix support will have a look into it. Will keep you posted in case root cause is identified.
https://discussions.citrix.com/topic/347669-citrix-trm/
I dont think this is the right forum for this but I cant find any category where this might be appropriate. Does anyone have technical relationship management ( TRM) with Citrix? We have Citrix Premier Support and thinking adding TRM support. I wonder how valuable TRM to have? Sam
https://www.citrix.dk/support/additional-support-options.html
Når en produktversion når datoen for End of Life, er sikkerhedsrelaterede hotfixes, teknisk support og produktdownloads ikke længere tilgængelige. For more information, please review the Citrix Product Support Lifecycle Policy. [1] Delivery within 4 hours after Citrix authorizes the issuance of a replacement product from the service center.
https://lac.citrix.com/support/programs/technical-relationship-management/scl-health-system-case-study.html
The Solution: Use the Citrix TRM to establish and maintain a close relationship between Citrix and SCLHS. The TRM for SCLHS acts as a virtual member of their team. He serves as an advocate and point of contact to assist with rapid resolution of issues if escalation assistance becomes necessary. ... When the support ticket process bogs down, he ...
https://www.citrix.se/support/programs/technical-relationship-management/cnav-case-study.html
According to CNAV, one of the many key benefits of a Citrix TRM is the time he or she saves its technical support teams. Given this expert’s considerable involvement with CNAV’s technical support teams and tailored follow-up, the Citrix TRM does not need to revisit any past incidents to grasp the one at hand.
https://www.citrix.dk/support/programs/faqs.html
CSS Priority and TRM customers receive 24/7/365 for Severity 1 and Severity 2 issues. Severity is determined jointly by the customer and Citrix. Assistance with Severity 2 (site degradation) and all other issues is available during local business hours, Monday-Friday excluding local public holidays. ... You are not entitled to support from ...
https://www.citrix.com.tr/support/programs/technical-relationship-management/cnav-case-study.html
With a Citrix TRM, CNAV’s technical support teams can keep pace with the latest versions of Citrix’s solutions to anticipate CNAV’s future needs and, in turn, upgrade its infrastructure accordingly. Plus, the recent launch of XenDesktop 7 has encouraged CNAV and Citrix to take a …
https://www.citrix.com.tr/support/additional-support-options.html
Without such support, Citrix may be limited in its ability to remediate problems. The customer must be current on and maintain Customer Success Services. Customer must have a base technical support agreement for which the product line Extended Support is required. For complete product lifecycle dates, please see the Product Lifecycle Matrix.
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