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https://www.cnet.com/news/customer-service-and-cloud-computing/
Customer service and cloud computing. While a lot of functionality is making its way to the Internet through the various forms of cloud computing, support for customer service varies widely.
https://www.citcloud.com/support
Cloud Computing Services ... Tech Blog by Cloud Experts ... Technical Support We make it easy! Choose the way you would like to initiate support. Over the years we have listened to our clients and implemented many ways to request support based on their needs. If you have an idea let us know.
https://www.techrepublic.com/blog/the-enterprise-cloud/the-cloud-and-the-help-desk-how-is-support-provided/
The technical outsourcing industry has not really had a cloud overhaul - Support-as-a-Service has not become a popular cloud phrase. Maybe that's because the SaaS acronym was already taken, but...Author: Nick Hardiman
https://www.tennessean.com/story/money/tech/2016/11/13/cloud-computing-changing-role-tech-support/93613762/
Nov 13, 2016 · The cloud-hosted browser-based applications you access over the internet reduce the need for complex servers, firewalls and routers that IT and …
https://www.akamai.com/us/en/resources/cloud-computing-services.jsp
The wide range of services offered by cloud computing companies can be categorized into three basic types: Infrastructure as a Service (IaaS). IaaS provides users access to raw computing resources such processing power, data storage capacity, and networking, in the context of a secure data center. Platform as a Service (PaaS).
https://www.ibm.com/cloud/support
Basic business protection included with your IBM Cloud™ subscription or pay-as-you-go account. Includes. 24x7 access to the IBM Cloud technical support team with tickets, phone and chat
https://corporate.support.com/call-center-services/cloud-software/
Support.com Cloud is a comprehensive suite of integrated call center software tools designed to deliver a dramatically better technical support experience in today’s multidevice, always-connected world. You can license some, or all of it to fit into your current call center services environment. It’s also the power behind our proven outsourced technical support services.
https://aws.amazon.com/what-is-cloud-computing/
Cloud computing is the on-demand delivery of IT resources over the Internet with pay-as-you-go pricing. Instead of buying, owning, and maintaining physical data centers and servers, you can access technology services, such as computing power, storage, and databases, on an as-needed basis from a cloud provider like Amazon Web Services (AWS).
https://www.salesforce.com/products/service-cloud/overview/
Sales Cloud by Salesforce is one of the world’s most popular and highly-rated customer service software solutions. Whether by phone, web, chat, or email, this customer support software enables agents and customers to quickly connect and solve customer problems.
https://azure.microsoft.com/en-in/overview/what-is-cloud-computing/
Most cloud computing services are provided self service and on demand, so even vast amounts of computing resources can be provisioned in minutes, typically with just a few mouse clicks, giving businesses a lot of flexibility and taking the pressure off capacity planning.
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