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https://www.checkpoint.com/support-services/support-plans/
A single comprehensive contract protects all Check Point products to help your business get the most from our solutions. Software Subscription Direct Enterprise Support Get the latest software updates, hot fixes and product upgrades for a full year. Standard Direct Enterprise Support
https://sc1.checkpoint.com/uc/htmls/pricelist/SLAs.html
Check Point Support Levels ... Collaborative Enterprise Support. Check Point Collaborative Enterprise Support combines first-line support from your local Certified Collaborative Support Provider (CCSP) Collaborative Support Provider with full back-end support from Check Point. ... CPCES-CO-STANDARD : Collaborative Enterprise Support Standard ...
https://www.checkpoint.com/downloads/product-related/datasheets/checkpoint-support-datasheet.pdf
Check Point Support Programs Data Sheet . 1 . CHECK POINT ENTERPRISE SUPPORT . ... You can rely on support from Check Point and our Collaborative Support Providers for ... Collaborative (CES) Co-Standard Co-Premium Co-Elite PRO Availability ...
https://www.checkpoint.com/support-services/onsite-availability/
For other areas, Check Point can provide a Shelf Spare solution.To receive a Shelf Spare, the customer must purchase a 3 years Premium/Co-Premium Onsite support contract and sign a Shelf Spare Replacement Agreement.
https://www.checkpoint.com/downloads/support-services/rma-support-entitlement/check-point_collaborative-enterprise-support_datasheet.pdf
co-standard co-Premium Fast path escalation ... With Collaborative Enterprise Support, Check Point provides backline support while the CCSP provides first call SLA. Customer works with the CCSP for normal support cases - with direct access to Check Point in case of critical (Severity 1) issues. ...
https://www.cdw.com/product/Check-Point-Enterprise-Standard-Support-technical-support/1534447
Customers requiring Software Subscription coverage for multiple products must purchase and register a Check Point Software Subscription Program for each product. Standard Support Package is intended for security-conscious companies requiring technical support on business days with a 4-hour response time, plus software subscription services.Price: $1.26
https://sc1.checkpoint.com/uc/htmls/pricelist/TS_3Y_SupportRates.html
Note: All other Check Point appliances that do not appear in the Appliance Classification table receives regular account rate and no onsite service is available. Note: customers may upgrade support for specific appliances based on their operational needs regardless to the customer's User Account Service Level Agreement.
http://support.checkpoint.com/
This release provides support for the Endpoint Security Clients on macOS Catalina (10.15). New! Check Point Endpoint Security E82.30 Windows Clients is now available. This release includes enhancements under various categories such as Compliance, Firewall and Application Control, Anti-Ransomware, Behavioral Guard and Forensics, and Installation.
https://www.checkpoint.com/support-services/pro/
Check Point PRO Support combines security expertise and machine intelligence to monitor your management and security gateways daily and identify points of failure before they occur. When a severe issue is detected, a Check Point PRO expert proactively contacts you to help resolve the issue and prevent service downtime.
https://store.checkpoint.com/PricingTool/productsResults.htm?method=getSupportAndServicesProducts&selectedProductUnderCategory=Collaborative%20Enterprise%20Support
Check Point Enterprise Diamond Support is Check Point's highest support program level. Providing proactive support including in-depth resources, remote consulting, and onsite support to receive the most personalized and comprehensive services available from Check Point. For more details click here.
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