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https://www.documentcloud.org/documents/2101790-ez-tech-support-script.html
Source document contributed to DocumentCloud by Jeremy Kirk (IDG News Service).
https://www.consumer.ftc.gov/articles/how-spot-avoid-and-report-tech-support-scams
Spotting and Avoiding Tech Support Scams. Tech support scammers use many different tactics to trick people. Spotting these tactics will help you avoid falling for the scam. Phone Calls. Tech support scammers may call and pretend to be a computer technician from a well-known company. They say they’ve found a problem with your computer.
https://www.woculus.com/customer-service-telephone-scripts-to-sound-professionals/
Listen to the customer. Take note of key information. Repeat information to the customer to clarify if unsure. Provide the requested information or offer to call the customer back when you have the information. Thank the customer for calling. Add a pleasantry. Customer Service Telephone Script (Example for Receiving Calls)
https://www.marltoncomputers.com/computer-technical-support
Family and locally owned Marlton Computer Services has provided this support page as a convenience to our clients. This page is for providing tools that can aid in the performance of your computer(s), enhancing workflow production and providing …
http://www.geekswithblogs.net/whiletrue/archive/2010/03/01/technical-support-conversations.aspx
Mar 01, 2010 · Tech support: Are you sure it's plugged into the computer? Customer: No. I can't get behind the computer. Tech support: Pick up your keyboard and walk 10 paces back. Customer:! OK Tech support: Did the keyboard come with you? Customer: Yes Tech support: That means the keyboard is not plugged in. Is there another keyboard?
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