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https://www.serviceinnovation.org/kcs/
The KCS initiative consists of two components: a tactical discussion on KCS adoption and success, and a strategic discussion about the evolution of KCS and what is next. An overview of the KCS methodology A list of KCS resources KCS FAQs KCS Adoption and Success Discussions Goal: Ongoing support for Consortium members on their KCS … Continue reading Knowledge-Centered Service (KCS®)
https://www.serviceinnovation.org/
Dec 13, 2019 · The Consortium is a nonprofit alliance of service and support organizations focused on innovation around customer engagement, productivity, and success. Members create innovative operational models through a process of collective thinking and experience.
https://library.serviceinnovation.org/KCS
The certification programs were designed by a small, passionate group of Consortium members who are using KCS in their organizations, while also helping the Consortium develop and maintain the KCS methodology. KCS v6 Fundamentals Certification Instructions; KCS v6 Practices Certification Instructions; KCS v6 Certified Trainer Instructions
https://library.serviceinnovation.org/KCS/KCS_v6/KCS_v6_Practices_Guide/020
The KCS Academy is a network of KCS practitioners and vendors who support the successful adoption of KCS and contribute to the continuous improvement of the KCS methodology across all knowledge-intensive industries. The KCS Academy is a wholly-owned subsidiary of …
https://www.serviceinnovation.org/included/docs/kcs_cs_legatosupport.pdf
embraced Knowledge-Centered Support SM (KCS), a set of practices developed by the Consortium for Service Innovation, to make support centers more effective at using and improving knowledge. KCS improves the speed and accuracy of response to customer issues. by the SSPA and—more importantly, its customers—as a vastly improved provider
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