Consumer Attitude Toward Outsourcing Technical Support Services

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Consumer Attitude Toward Outsourcing of Technical Support ...

    https://www.tandfonline.com/doi/abs/10.1080/15332960903199067
    This study examines the attitude of U.S. consumers toward outsourcing of technical support services. The sample consists of 188 individuals from diverse backgrounds and from different geographic regions in the U.S. who were recruited by 16 “facilitators” who formed 16 groups of 10 to 12 persons in each group.Cited by: 4

Consumer Attitude Toward Outsourcing of Technical Support ...

    https://www.researchgate.net/publication/233270805_Consumer_Attitude_Toward_Outsourcing_of_Technical_Support_Services_An_Exploratory_Study
    This study examines the attitude of U.S. consumers toward outsourcing of technical support services. The sample consists of 188 individuals from …

When Service Providers Fail: Outsourcing Help and Consumer ...

    https://www.researchgate.net/publication/321183334_When_Service_Providers_Fail_Outsourcing_Help_and_Consumer_Attitudes
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Technical Support Outsourcing Service CGS

    https://www.cgsinc.com/en/business-process-outsourcing/technical-support
    CGS outsourcing services include B2B and B2C tech support across your complete customer lifecycle. This includes product info, activations, installs, repairs, account management and warranty, remote, dispatch and field support. We troubleshoot and fix tier 1-3 issues for electronics, mobile devices, computers, SaaS products and custom software.

Consumer Ethnocentrism Towards Outsourced Services

    http://scholarlycommons.law.hofstra.edu/cgi/viewcontent.cgi?article=1127&context=jibl
    Consumer Ethnocentrism Towards Outsourced Services Nirmala Chettipally ... This paper aims to review the literature on the effects of customer attitudes on buying foreign goods and review the characteristics of the services that differentiate them from goods. Since outsourcing of services is the subject being discussed, the focus will be upon ...

Understanding Consumer Reactions to Offshore Outsourcing ...

    https://www.researchgate.net/publication/314676999_Understanding_Consumer_Reactions_to_Offshore_Outsourcing_of_Customer_Services
    Request PDF Understanding Consumer Reactions to Offshore Outsourcing of Customer Services Offshore outsourcing is a fast-growing aspect of the world economy today and it has drawn attention ...

(PDF) Offshore outsourcing of customer services – boon or ...

    https://www.researchgate.net/publication/242019893_Offshore_outsourcing_of_customer_services_-_boon_or_bane
    Originality/value – The study offers new insights on the impact of consumer ethnocentrism and attitude towards offshore outsourcing on customer perceptions and …

Offshore outsourcing of customer services – boon or bane ...

    https://www.deepdyve.com/lp/emerald-publishing/offshore-outsourcing-of-customer-services-boon-or-bane-u0cOx5GU61
    Jul 27, 2012 · Offshore outsourcing of customer services – boon or bane? Offshore outsourcing of customer services – boon or bane? Piyush Sharma 2012-07-27 00:00:00 Purpose – Offshore outsourcing of customer services is growing rapidly but there is little known about its impact on customer perceptions and behavior. This paper aims to combine the …



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