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https://www.tandfonline.com/doi/abs/10.1080/15332960903199067
This study examines the attitude of U.S. consumers toward outsourcing of technical support services. The sample consists of 188 individuals from diverse backgrounds and from different geographic regions in the U.S. who were recruited by 16 “facilitators” who formed 16 groups of 10 to 12 persons in each group.Cited by: 4
https://www.researchgate.net/publication/233270805_Consumer_Attitude_Toward_Outsourcing_of_Technical_Support_Services_An_Exploratory_Study
This study examines the attitude of U.S. consumers toward outsourcing of technical support services. The sample consists of 188 individuals from …
https://www.researchgate.net/publication/321183334_When_Service_Providers_Fail_Outsourcing_Help_and_Consumer_Attitudes
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https://www.cgsinc.com/en/business-process-outsourcing/technical-support
CGS outsourcing services include B2B and B2C tech support across your complete customer lifecycle. This includes product info, activations, installs, repairs, account management and warranty, remote, dispatch and field support. We troubleshoot and fix tier 1-3 issues for electronics, mobile devices, computers, SaaS products and custom software.
http://scholarlycommons.law.hofstra.edu/cgi/viewcontent.cgi?article=1127&context=jibl
Consumer Ethnocentrism Towards Outsourced Services Nirmala Chettipally ... This paper aims to review the literature on the effects of customer attitudes on buying foreign goods and review the characteristics of the services that differentiate them from goods. Since outsourcing of services is the subject being discussed, the focus will be upon ...
https://www.researchgate.net/publication/314676999_Understanding_Consumer_Reactions_to_Offshore_Outsourcing_of_Customer_Services
Request PDF Understanding Consumer Reactions to Offshore Outsourcing of Customer Services Offshore outsourcing is a fast-growing aspect of the world economy today and it has drawn attention ...
https://www.researchgate.net/publication/242019893_Offshore_outsourcing_of_customer_services_-_boon_or_bane
Originality/value – The study offers new insights on the impact of consumer ethnocentrism and attitude towards offshore outsourcing on customer perceptions and …
https://www.deepdyve.com/lp/emerald-publishing/offshore-outsourcing-of-customer-services-boon-or-bane-u0cOx5GU61
Jul 27, 2012 · Offshore outsourcing of customer services – boon or bane? Offshore outsourcing of customer services – boon or bane? Piyush Sharma 2012-07-27 00:00:00 Purpose – Offshore outsourcing of customer services is growing rapidly but there is little known about its impact on customer perceptions and behavior. This paper aims to combine the …
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