Find all needed information about Contact Centre Support Level 2. Below you can see links where you can find everything you want to know about Contact Centre Support Level 2.
http://regqs.saqa.org.za/showQualification.php?id=71490
This qualification is intended to enhance the provision of entry level service within the Contact Centre Industry. Rationale of the qualification: The National Qualification in Contact Centre Support: Level 2 is designed to meet the needs of those learners who enter the field of Contact Centres.
https://www.themindspa.co.za/index.php/learnerships/contact-centre-support-level-2
SAQA Qualification ID 71490, NQF Level 2, 128 Credits Introduction This program is designed to meet the needs of those learners who enter the field of Contact Centres. Contact Centres have become key business tools - integral to the way organisations achieve their business objectives. Contact...
http://www.seesa.co.za/training_courses/learnerships/Read%20More/Contact%20Centre%20level%202.pdf
centre" 2" 12" Core" 10350" Collect"andrecordinformationqueries"andrequests" from"customers" 2" 8" Core" 13885" Provideinformation"to"customers"in"acontact" centre" 2" 12" Core" 13886" Gather and provide relevant information to contribute to contact centre problem solving" 3" 5" Core" 13873" Handle a range of customer complaints in Contact ...
https://ifundi.co.za/national-certificate-contact-centre-support/
Why consider the Contact Centre Support NQF Level 2 Course? Great contact centres are made of people with exceptional communication and customer service skills. As the front-line of most big businesses, contact centre agents play a pivotal role in ensuring customer satisfaction and ultimately, business success.
https://www.cityandguilds.com/qualifications-and-apprenticeships/business-skills/customer-service-and-contact-centre/3412-contact-centre-operations
customer Support ; IT. ... Level 2 You are working in a contact centre and have some relevant knowledge and skills, usually from a role where you've been supervised. Level 3 You are working in a contact centre and have a great deal of technical skills and knowledge. You work with minimum supervision and have a good record of safety, fault ...
https://www.qualhub.co.uk/qualification-search/qualification-detail/ncfe-level-2-certificate-in-contact-centre-operations-4395
Level Level 2 Minimum entry age Pre-16 GLH 93 TQT 130 ... Principles of Sales Activities and Customer Support in a Contact Centre (J/503/0393) Principles of Handling Incidents Through a Contact Centre (M/503/0405) Principles of Legal, Regulatory and Ethical Requirements of a Contact Centre …
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