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https://discuss.itacumens.com/index.php?topic=13732.0
Aug 11, 2018 · Technical Support Here are some conversations that actually happened between help desk people and their customers. Customer: "You've got to fix my computer.
http://www.geekswithblogs.net/whiletrue/archive/2010/03/01/technical-support-conversations.aspx
Mar 01, 2010 · # re: Technical Support Conversations I think these conversations are regarding fixing small small errors. But tech support executives helped them to solve their customer …
https://www.superoffice.com/blog/tech-support/
Sep 18, 2019 · The Difference Between Tech Support & Customer Support. When people hear the word tech support, it’s easy to imagine people in call centers, dealing with unhappy customers who want to vent their frustrations over payment and delivery issues. These types of issues will be handled by your customer support team, and not your tech support team.
https://www.helpscout.com/talking-to-customers/
Focus on the dos and don’ts of tone and language, and outline the sort of customer service you admire. The customer support section in Help Scout’s style guide, for instance, covers everything from what to call emails from customers (“conversations,” not “tickets”) to words to avoid (“inconvenience,” “unfortunately”) to how ...
https://www.youtube.com/watch?v=GLemH5V9i50
Feb 27, 2013 · The Six Steps in a Successful Tech Support Session: Customer Service Training 101 - Duration: 6:31. Don Crawley, Award-Winning IT Conference Speaker 177,196 viewsAuthor: cathypines enriquez
https://necsea.blogspot.com/2012/08/conversation-between-technical-support.html
Aug 21, 2012 · Customer : "Sure, you told me to write 'click' and I wrote 'click'." A ERP Project Manager is the one who thinks 9 women can deliver a baby in 1 month. An Onsite Coordinator is the one who thinks 1 woman can deliver 9 babies in 1 month.
https://www.helpscout.com/blog/customer-service-vs-customer-support/
While both focus on helping customers, the difference between customer service and customer support is that customer support is a specific type of customer service involving other skills such as documentation, product feedback, and technical problem solving.
https://www.thoughtco.com/speaking-to-a-customer-service-representative-1210123
Aug 23, 2019 · Customer service calls usually follow a standard procedure. The representative will often ask for information such as your address and phone number. After practicing this role-play, you should be able to conduct these types of phone calls with what you've learned.
https://www.woculus.com/customer-service-telephone-scripts-to-sound-professionals/
Customer service telephone scripts help you achieve consistency in customer service on the phone. How telephone calls are handled in an organization is one such process that can make or mar the reputation of the organization to potential customers.
https://www.indeed.com/career-advice/resumes-cover-letters/customer-service-skills
Sep 07, 2018 · Customer service is both a type of job and a set of job skills. As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience. As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication.
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