Cost Blackberry Incident Based Support

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Technical Incident - Blackberry

    https://us.blackberry.com/support/programs/technical/incident
    BlackBerry customers with smartphones that are not covered under complimentary support, or are out of warranty, can purchase technical support for a single incident at a cost of $35 USD. This support includes issues relating to your BlackBerry smartphone’s functionality or approved BlackBerry smartphone applications. A technical support incident is one technical question, problem, or issue that will be …

BlackBerry Support - Enterprise Apps - BlackBerry ...

    https://www.blackberry.com/us/en/support/enterprise-apps/support-services
    Advantage Support is included with all enterprise software subscriptions (both on-premise and cloud-based), to help evolve and support your mobility strategy. Support includes BlackBerry Software Assurance for perpetual licenses, ensuring that you can upgrade and update your licenses for use on new versions of BlackBerry UEM as they become ...

BlackBerry Blend Support - United States

    https://us.blackberry.com/support/blackberry-blend
    Get started with BlackBerry Blend & BlackBerry ID. Read KB articles, troubleshooting guides & admin, & how to docs. - United States

Estimating the Cost of Incidents - The Incident Management ...

    https://www.seriosoft.com/blog/estimating-cost-incidents-incident-management-process
    Estimating the Cost of Incidents - The Incident Management Process This is a follow-up post to Estimating the Cost of Incidents . I wrote then that if you are going to make such an estimation, you need to look at costs to the business, and the costs of resolving the Incidents (i.e., the cost of the IT function).

Metric of the Month: Service Desk Cost per Ticket

    https://www.thinkhdi.com/library/supportworld/2017/metric-of-month-service-desk-cost-per-ticket.aspx
    This month, we tackle service desk cost per ticket. Cost per unit is a common metric throughout our economy. Many of you know the cost of a gallon of gas, or the cost for a cup of coffee, or the cost of a movie ticket. Yet surprisingly, many service and support managers do not know their own cost per ticket.

BlackBerry Technical Support Services

    https://us.blackberry.com/content/dam/blackBerry/pdf/support/northAmerica/english/Jan26/BlackBerry_Technical_Support_Services_Program_Description_Mar_1_2016.pdf
    BlackBerry Technical Support Services Program Description Page 3 of 29 As a means to ensure that we provide the best support to our customers, BlackBerry offers Severity Based Routing, which enables us to manage and respond to your issues based on severity.

BlackBerry PlayBook - Contact Support - United States

    https://us.blackberry.com/support/tablets/playbook/contact-support
    Already registered? Enter your serial number in the above webform to confirm your registration and access BlackBerry PlayBook support options. For issues related to connectivity, which could include data plan or billing issues, please contact your service provider directly.

BlackBerry Hub Plus

    https://www.blackberry.com/us/en/products/blackberry-hub-plus
    When your trial is up you can choose to subscribe to the ad-free BlackBerry Hub+ suite from within the BlackBerry Hub+ Services application, to continue using all the BlackBerry apps like Contacts, Notes and Tasks. Or you can continue with the free experience for Inbox, Calendar and Launcher, which is supported with in-app advertisements.

BBM Support - Global - BlackBerry

    https://global.blackberry.com/en/support/bbm-support
    User Guides & Web-Based Training View the BBM for BlackBerry 10 user guide and get information on getting started, backing up and restoring you BBM contacts, saving chat history and much more. BBM 10.14 for BlackBerry 10

BlackBerry Smartphone support - United States

    https://us.blackberry.com/support/smartphones
    Does your BlackBerry smartphone need a health assessment? Are you considering a repair? The BlackBerry® Virtual Expert diagnostics application is a simple self guided diagnostics app brought to you by BlackBerry. You will be guided through a series of hardware tests to produce a test results summary.



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