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https://www.computereconomics.com/article.cfm?id=1907
Outsourcing Desktop Support a Low-Cost Option Desktop support outsourcing has regained some of its popularity in the past two years, and one of the reasons for that is the ability of outsourcing to reduce desktop support costs. In this Research Byte, we analyze the cost-success rating for the outsourcing of this function.
https://www.cio.com/article/2425171/as-prices-for-outsourced-desktop-support-drop--some-it-shops-get-shafted.html
In the last year, some IT shops have signed new outsourcing contracts for desktop support with prices ranging from $20 and $24 per device per month, according to Ben Trowbridge, CEO of outsourcing consultancy Alsbridge. Yet current benchmarked prices for full desktop support are two to three times that, ranging from $54 to $70 a month,...Author: Stephanie Overby
https://www.inhousecio.com/pros-and-cons-managed-it-support-fees-vs-the-cost-of-hiring/
The Pros and Cons of IT Support Outsourcing PROS. Depending on the nature of your contract, the costs can be considerably lower. Many of the software and tool costs for moving to a cloud platform are included in a managed services monthly contract. This itself can be a significant cost savings.Location: 8770 W Bryn Mawr Suite 1300, Chicago, 60631, Illinois
https://www.computereconomics.com/article.cfm?id=2761
Desktop Support Outsourcing Not as Popular as it Once Was The question of whether to turn over the desktop support function to a service provider is a critical and surprisingly complicated one. Our research shows there is a moderate cost advantage to outsourcing desktop support tasks, but other factors, including giving up control, can lead to problems.
https://www.computerweekly.com/opinion/Why-outsource-desktop-management
Why outsource desktop management? With a weak economy and companies looking for ways to cut costs, desktop outsourcing is set to take off ... of knowledge workers may need 24x7 desktop support ...
https://www.hdaa.com.au/FilesFolder/Rumburg%20-%20True%20Cost%20of%20Desktop%20Support.pdf
The true cost of desktop support is much greater than most companies realize. It goes well beyond the obvious costs of personnel, technology, and facilities. A full reckoning of desktop support costs must include the cost of defects – tickets resolved at desktop .
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