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https://blog.capterra.com/tech-support-trends-for-2018/
With all this change in 2017, what’s on board in the tech support world for 2018? Here are three trends I expect to make a big impact over the coming year. Three trends to look for in 2018 1. Customer identity and access management (CIAM) Imagine a seamless cross-channel customer experience.
https://www.salesforce.com/blog/2019/03/customer-service-trends.html
Mar 19, 2019 · The marquee customer service trend is a sense of urgency among service leaders to overhaul their operations. Four out of five service decision makers believe that emerging technology is transforming customers’ expectations of them. Even more (82%) think their company’s customer service must transform to stay competitive.
https://www.proprofs.com/c/customer-support/top-3-customer-support-trends-2018/
Nov 17, 2017 · Here are the 3 trends that will start impacting Customer Support in 2018. Artificial Intelligence - AI is already becoming a hot button in the service industry. AI is being leveraged to handle initial triage in IT support and auto-routing of requests based on entire text and not just a tag or filter.
https://trendwatching.com/trends/future-customer-service/
Smart brands will find new ways to serve those age-old imperatives. They could start by applying one (or all!) of the five trends below. Of course, these trends offer just a glimpse of THE FUTURE OF CUSTOMER SERVICE, not the entire picture.
http://downloads.alcts.ala.org/ce/05182016_Future_Tech_Serv_Part2_Current_Trends_New_Skills_Slides.pdf
The Future of Technical Services: Current Trends & New Skills in Technical Services Part 2 May 18, 2016 Elyssa M. Gould Electronic Acquisitions & Serials Librarian University of Michigan Law Library & Erin E. Boyd Technical Services Supervisor Irving (Texas) Public Library
https://www.quora.com/What-are-the-trends-expected-in-2018-in-technical-support-outsourcing
Aug 30, 2017 · Some visible trends in technical support outsourcing are as follows: Help desk and customer care support will dominate like they did in 2016. More businesses are now looking to outsource their technical support work. There is a perceptible decline in voice-based customer services and the trend will continue.
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