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https://msu.edu/~sleightd/epss_copy.html
An Electronic Performance Support System is, according to Barry Raybould, "a computer-based system that improves worker productivity by providing on-the-job access to integrated information, advice, and learning experiences" (Raybould, 1991).
https://msu.edu/~sleightd/epssyn.html
An electronic performance support system displays some or most of the following characteristics. Computer-based. EPSSs are computer-based, which is what the "electronic" in their name indicates. There have been older attempts at performance support systems, such as a series of manuals, job aids, and other paper material.
https://blog.capterra.com/top-5-employee-performance-support-software/
Besides the initial classroom training and informal learning means that employees have gotten used to in recent years (e.g. online videos, webinars, e-learning tools), there are also some performance support applications which can successfully assist the employee in doing his/her job in the moment of need.
https://en.wikipedia.org/wiki/Electronic_performance_support_systems
An electronic performance support system (EPSS) is any computer software program or component that improves user performance.. EPSSs can help an organization to reduce the cost of training staff while increasing productivity and performance. They can empower employees to perform tasks with a minimum amount of external intervention or training.By using this type of system an employee ...
http://publications.lib.chalmers.se/records/fulltext/147161.pdf
This study analyses and evaluates investments in Electronic Performance Support Systems (EPSS) that can help organizations to cope with continuous change. The study has been conducted with a case study design at [COMPANY], where Customer Support is facing an upcoming upgrade of their ERP system SAP in February 2011.
http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1140&context=jitta
for training and support have not been adequately explored. Over the past decade, there has been an emerging movement in the IT training industry toward integrating computer-based training and support into working. It is known as electronic performance support …
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