Customer Issue Question Service Support

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IT Service Success: Asking the Right Question So You Don’t ...

    https://blog.capterra.com/it-service-success-asking-the-right-question-so-you-dont-solve-the-wrong-problem/
    You’ve hit on some great points – not surprisingly I especially like the “team up” idea (we’re a collaborative customer support software that emphasizes collaboration). It’s so true that we get caught up trying to just solve what the customer says is the issue, rather than taking an extra minute to get to the root of the problem.

31 Questions to Craft the Perfect Customer Satisfaction Survey

    https://www.comm100.com/blog/customer-satisfaction-survey-questions.html
    Questions for Customer Service. Customer support is the main touch point between your customer and your company. Making sure that your customers are having an optimal experience with your agents can be just as important as their happiness with your product or service – a good customer support team inspires loyalty and trust.



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