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https://www.hubspot.com/customer-satisfaction
Customer satisfaction a measurement we use to quantify the degree to which a customer is satisfied with a product, service, or experience. It measures how a customer feels about a brand interaction. Many terms in business are nebulous and vague.
https://www.cmmonline.com/articles/customer-service-vs-customer-satisfaction
Jan 17, 2020 · While cleaning contractors may provide acceptable service for their clients, they often do not take it to the next level. When this occurs, contractors may not be able to ensure true customer satisfaction, and as a result, customer loyalty—one of the ultimate goals of any contract cleaning or service business.Occupation: Director of Technical Services For Orkin
https://callminer.com/blog/15-surefire-ways-to-improve-customer-satisfaction/
Mar 24, 2015 · The importance of customer satisfaction was highlighted by a 2008 survey conducted by Accenture which showed that poor customer service, and not price, was the main reason for customer churn. By increasing the level of customer satisfaction you can reduce customer churn rates at your company.
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