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https://www.bmc.com/blogs/customer-service-vs-technical-support/
May 03, 2018 · As discussed previously, a technical support representative is focused on resolving your issue as quickly as possible. Good technical support means listening to fix. Technical support reps listen to symptoms, try to reproduce the issue and quickly provide a solution to the issue. Customer service reps, listen with empathy.
https://www.kayako.com/blog/customer-support-vs-customer-service/
Dec 22, 2016 · This can be understood in the context of SaaS (software as a service) and other tech companies. Customer support best describes teams dedicated to supporting customers with products and services that need ongoing technical support. But customer service takes a comprehensive view of your customer interactions.
https://www.helpscout.com/blog/customer-service-vs-customer-support/
In comparing customer service to customer support, the most important thing to remember is that customer service is the overarching term given to interacting with customers, while customer support uses customer service skills alongside other tools. Not every team defines customer support and customer service the same way.
https://www.quora.com/What-is-the-difference-between-customer-service-representative-and-technical-support-representative
Both provide support and assistance to customers, however, their difference lies in what kind of support they give. Customer service representatives answer questions and resolve problems. Technical support representatives provide assistance to cus...
https://www.glassdoor.com/Job/customer-service-and-technical-support-representative-jobs-SRCH_KO0,53.htm
Search Customer service and technical support representative jobs. Get the right Customer service and technical support representative job with company ratings & salaries. 3,101 open jobs for Customer service and technical support representative.
https://www.quora.com/What-is-the-difference-between-customer-service-and-technical-support
Nov 11, 2017 · Well, both focus on customers. Technically, both of these titles focus on helping customers, but in a slightly different way. Support of any type is and will always be about the customer and their needs. Customer service— Answers questions, takes ...
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