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https://sharpencx.com/blog/handle-angry-customers/
Oct 18, 2016 · Remind agents that it’s not personal. Customers get upset with your company, product, or service, and your agents are the first line of defense. They didn’t cause the problem, they’re just the face of it. Train agents to be empathetic, lend an ear, and use the talking points for each type of angry customer.
https://www.kayako.com/blog/angry-customers/
Jun 22, 2017 · What if the customer becomes angry during the interaction Some customers will get agitated as the interaction goes on. This could be because of something you said or perhaps something they’ve experienced while using your product.
https://www.callcentrehelper.com/dealing-with-angry-customers-152.htm
Angry customers express their frustration by aiming their complaints at staff members. If this happens to you, then don’t despair. You are not the first to be concerned by raised voices and maybe even a threat of violent behaviour. Stay calm and devise a plan to face such a situation.
https://www.userlike.com/en/blog/customer-service-scenarios
The second kind is a customer angry at the issue, the type you’ll normally get. It can still involve you individually, as a professional who didn’t do good work, creating an issue. Also, customers often vent their anger about an issue through personal assaults. It can be hard to tell what kind of anger …
https://support.rovio.com/hc/en-us
The World of Angry Birds. angrybirds.com The Official Home of Angry Birds. rovio.com Visit the creators of Angry Birds
https://www.comm100.com/blog/customer-service-training-activities.html
Debrief：When a customer is upset or angry, it may not always be our fault, but it is our problem. Using a technique like this is great as it ensures that you’re handling all customer complaints effectively and in a consistent way.
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