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https://www.thebalancesmb.com/best-practices-for-excelling-at-customer-service-2295990
Jun 25, 2019 · Let a customer know what you are willing to do for them, what service you will provide to them. If you set the expectation and then exceed those expectations, you'll have a customer for life. A favorite saying is "under promise and over-deliver."
https://02f0a56ef46d93f03c90-22ac5f107621879d5667e0d7ed595bdb.ssl.cf2.rackcdn.com/sites/10980/uploads/13730/20_Customer_Service_Best_Practices20161209-20722-vlxa07.pdf
best practices of excellent customer service so that your business can succeed in the age of connectivity. Using feedback from our customers, product experts, and thought leaders, we’ve pulled together 20 customer service best practices, with five aimed at great service across channels, five around treating your customers
https://senseimarketing.com/10-unique-customer-experience-examples-best-practices-boost-brand/
May 16, 2017 · The best way to capture customer feedback is right after you deliver it. Consider post-interaction surveys that can be delivered in real-time through programmed tools such as email or phone calls. Starbucks, for example, often sends an email survey to their customers …
https://rrs.cnr.ncsu.edu/pdfs/CSHandout%20-%20Dozen%20Practices.pdf
Excellent Customer Service: A Dozen Best Practices “The only right way to run a company – and the most profitable way – is to saturate your company with the voice of the customer.” Richard C. Whiteley, The Forum Corporation, 1991
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