Customer Support Case Management Software

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Case management for customer service Pega

    https://www.pega.com/products/crm-applications/customer-service/case-management-for-customer-service
    Pega's case management simplifies and automates the work of your customer service organization, so you can keep your promise to your customers. That's because Pega's case management software connects all the people and systems required to resolve each customer inquiry.

Service Cloud: Your Complete Toolkit for Customer Service ...

    https://www.salesforce.com/products/service-cloud/features/case-management-software/
    Service Cloud integrates your customer service with social networks and provides a self-service customer portal and knowledge base system. Utilize our customer service feature set including call center management, live chat software, and workflow approval.

Customer Service Management Software, Web Customer Service ...

    https://www.netsuite.com/portal/products/crm/customer-service-management.shtml
    Customer Service Management Deliver Excellent Customer Service Across Every Touchpoint with Integrated Customer Service Software Case Studies; Data Sheet; By Industry; NetSuite's integrated customer service management solution gives you a 360-degree view of customers-helping to improve customer satisfaction, attract new customers and lower service costs.

Support - Case Management Software - TrialWorks

    https://www.trialworks.com/support/
    Customer Support Guide Mobile Downloads. The TrialWorks Mobile App is designed to be a complement for existing TrialWorks Case Management Software users. In addition to true remote access to the contents of important case related information, the application offers a number of other unique and helpful features. ...

Help & Customer Support MyCase

    https://www.mycase.com/support
    Whether you need help getting started with MyCase or want to learn more about our law practice management software, our support team is here for you.

Customer Service overview

    https://docs.servicenow.com/bundle/newyork-customer-service-management/page/product/customer-service-management/concept/customer-service-case-management.html
    Agent and manager features . Agents and managers can use the Customer Service Management application to create cases for customers, route cases to agents with the required skills and availability, manage customer information and case activity, and connect with other applications and departments to assist with case resolution.



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