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https://broadly.com/blog/customer-service-email-templates/
Benefits of Using A Customer Service Email Template. A great customer service rep takes each interaction on a case-by-case basis. However, oftentimes they are asked the same questions over and over. For these situations having a template makes a lot of sense for the following reasons. Benefit 1: Templates save customer support time
https://www.groovehq.com/support/customer-service-email-templates
Customer service email templates have the power to add hours back into your day. Maybe you’ve been copying and pasting the same text every day. Or perhaps you won’t let your new customer service agent send a support email without approving it first.Author: Melissa Rosen
https://frontapp.com/blog/2018/08/23/make-customers-happy-with-these-12-email-templates/
According to a 2018 Forester customer experience report, 54 percent of customers said they used email for customer service in the last year. But using email for customer success means we don’t get the benefits of a face-to-face conversation. We can’t use facial expressions to show customers when we’re happy, concerned, or sorry.
https://www.kayako.com/blog/customer-service-email/
May 25, 2017 · Using just three components you can almost always get the customer from unhappy to successful in a few short emails. Components of a support email. You can respond to every email using some variation in the order of these three components. Think of them as the flour, water and eggs in your cake, and everything else as the flavoring or frosting.
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