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https://www.groovehq.com/support/customer-service-email-tips
A customer service email isn’t a transaction; it’s a conversation between two humans. By introducing yourself to the customer and using your name as well as showing your face , you create a far more relatable customer service experience .Author: Melissa Rosen
https://www.kayako.com/blog/customer-service-email/
May 25, 2017 · Using just three components you can almost always get the customer from unhappy to successful in a few short emails. Components of a support email You can respond to every email using some variation in the order of these three components. Think of them as the flour, water and eggs in your cake, and everything else as the flavoring or frosting.
https://broadly.com/blog/customer-service-email-templates/
Responding to an angry customer via email is very similar to the way you would respond to a negative review. Be empathetic, don’t place blame, and offer to make things right. Example support email: “Hi [CUSTOMER NAME], Thank you for your email and for bringing this to our attention.
https://www.livechatinc.com/blog/customer-service-email/
Mar 18, 2016 · Customer service emails are support and sales exchanges that aim to resolve a specific problem. If you have any kind of email address posted on your website, no matter for which department, you will get customer service emails.
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