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https://en.wikipedia.org/wiki/Customer_service_representative
Customer service representatives (CSRs), customer service advisors, or customer service associates (CSAs) interact with customers to handle complaints, process orders, and provide information about an organization’s products and services. Qualifications include good communication, problem-solving, and computer skills.
https://en.wikipedia.org/wiki/Customer_support
Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.
https://en.wikipedia.org/wiki/Customer-relationship_management
Customer relationship management (CRM) is an approach to manage a company's interaction with current and potential customers.It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.. One important aspect of the CRM approach is the systems of CRM that compile ...
https://en.wikipedia.org/wiki/Chief_customer_officer
The CCO is often responsible for influencing corporate activities of customer relations in the call centre, sales, marketing, user interface, finance (billing), fulfillment and post-sale support. The CCO typically reports to the chief executive officer, and is potentially a member of the board of directors.
https://www.aspiringminds.com/hr-insights/featured-profiles/customer-service-executive/
Apr 17, 2019 · Customer Service Executives can be hired by ITeS companies and work for their clients, or by companies themselves. Almost all sectors and industries need customer service executives to handle queries and complaints from their customers. The Job Role and Responsibilities. The primary responsibilities of a Customer Service Executive would be :
https://work.chron.com/role-customer-service-executive-11160.html
Quality customer service is a vital part of every business operation. The role a customer service executive plays in ensuring all customers receive exceptional care is key to a company's repeat business and word-of-mouth reputation.
https://www.jobawareness.com/customersupport-executive.asp
Aug 20, 2009 · Responsibilities of a Customer Support Executive: The generic responsibilities of a Customer support or Customer Care executive are stated below. 1) To remain as basic point of contact for customers with queries, complaints, feedback’s, requests etc. 2) Ensuring timely and professional responses to all complaints, requests and queries received.
https://www.indeed.com/q-Customer-Service-Executive-jobs.html
112,354 Customer Service Executive jobs available on Indeed.com. Apply to Customer Service Representative, Operator, Customer Support Representative and more!
https://mettl.com/test/customer-care-executive-call-center
Customer Care Representatives provide customer support service to an organization by interacting with their customers.Mettl's Assessment for Customer Care Representative is specially designed to cater to the level of technical and vocational skills required for the role in accordance to Industry Standard.The test is suitable for roles across all industries that requires customer interactions ...
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