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https://blog.capterra.com/what-is-knowledge-management-a-guide-for-customer-support/
Knowledge Management for Customer Support: The Technology The notes sections of help desk software can act as a sort of Captain’s Patrol Reports for customer support. They’re places agents can record SBOs, or situation, behavior, outcome reports.
https://www.getguru.com/solutions/support
Give your customer support reps what they need to answer questions quickly and accurately, helping them craft a better customer experience. Anywhere your customers can ask you a question, you can use Guru's knowledge management capabilities. Knowledge blessed by your experts and delivered to your reps within their workflow.
https://blog.capterra.com/customer-support-knowledge-management-5-tips-for-superior-service/
“Knowledge is Power.” Some may see this as an over-used cliché, but it still holds true today – especially in customer support. In fact, you likely hear/see/read a lot about “knowledge management” these days.
https://www.teamsupport.com/hs-fs/hub/448936/file-2504745283-pdf
KNOWLEDGE MANAGEMENT BEST PRACTICES FOR CUSTOMER SUPPORT PART 3 - KNOWLEDGE MANAGEMENT 2.0 WHAT YOU’LL LEARN Knowledge management is a powerful concept that encompasses many areas. We take a deep dive into the principles of knowledge management and how to share knowledge to enhance customer service and improve the bottom line.
https://www.superoffice.com/blog/customer-service-knowledge-base/
Dec 17, 2019 · A customer service knowledge base can be a powerful tool to use to improve customer service. ... positive effect on the quality and efficiency of your customer service as customers benefit from interactions with more knowledge support staff, ... using the acronym “CRM” as oppose to writing customer relationship management. 2. Use templates ...
https://www.teamsupport.com/knowledge-management-whitepaper-series
Knowledge Management Best Practices for Customer Support We've all heard the old saying that knowledge is power - and when it comes to your customer support team, knowledge-sharing can also have a direct and powerful effect on your bottom line.
https://bloomfire.com/blog/3-ways-to-employ-knowledge-management-for-customer-service/
Aug 17, 2015 · One tool customer service teams can use to speed up their response time is a knowledge management platform, which gives them a centralized place to store information about common customer problems. Good knowledge management for customer service:
https://www.business2community.com/brandviews/teamsupport/knowledge-management-improves-customer-support-01472656
Mar 03, 2016 · Knowledge management takes B2B customer support to the next level. Empowering staff and customers Empowerment is a key component of a strong knowledge management framework that applies to customer ...
https://www.astutesolutions.com/blog/articles/what-is-customer-knowledge-management
Nov 20, 2016 · Customer Knowledge Management Software. Customer knowledge is collected from many sources, including contact center interactions, customer posts on social media, surveys and other feedback, self-service requests, ecommerce and brick-and-mortar purchases, loyalty program registration, website cookies, and more.
https://www.highpointglobal.com/services/training-and-knowledge-management/
All of our training products are custom designed to meet the specific needs of the agency. We work with our clients to understand their mission, work environment, technology resources, and challenges to design training and knowledge management programs that are relevant and impactful.
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