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https://docs.servicenow.com/bundle/newyork-customer-service-management/page/product/customer-service-management/concept/customer-service-bus-unit-overview.html
Customer Service Management The Customer Service Management application enables you to provide service and support for your external customers through communication channels such as web, email, chat, telephone, and social media. Use the personalized self-service web portal to provide information and assistance.
https://docs.servicenow.com/bundle/newyork-customer-service-management/page/product/customer-service-management/concept/c_CustomerServiceManagement.html
The ServiceNow® Customer Service Management application enables you to provide service and support for your external customers through communication channels such as web, email, chat, telephone, and social media. Create cases as needed and route cases to available customer service agents with the necessary skill sets.
https://searchcustomerexperience.techtarget.com/definition/contact-center
Nov 01, 2017 · A contact center -- also referred to as a customer interaction center or e-contact center -- is a central point from which all customer interactions across various channels are managed. Their primary purpose is to provide customers with efficient and effective technical support, customer service and sales assistance.
https://www.fedex.com/en-us/customer-support/contact-us.html
Customer Support Center. Customer Support Center. Package, Envelope Express Freight; ... U.S. Customer Service: 1.800.Go.FedEx 1.800.463.3339: FedEx Customer Relations 3875 Airways, Module H3 Department 4634 ... Customer Contact Center FedEx Trade Networks Services: Customer setups, rate quote assistance, general account information and ...
https://www.manageengine.com/products/support-center/service-management.html
ManageEngine SupportCenter plus helps you to link with your products and service level agreements to set customer expectations and manage your SLA's based on priority, requester, department, category or contracts. You can identify the total hours spent for every customer and bill your customers accordingly.
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