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https://study.com/articles/Customer_Support_Management_Education_and_Training_Programs.html
Customer Support Management Education and Training Programs. Sep 17, 2019 Learn about the education and preparation needed to become a customer support manager.
https://www.skillsoft.com/content-solutions/business-skills-training/customer-service-training/
Customer Service Training The importance of high quality customer service and effective complaint handling can’t be overstated. If customer service quality is low, then business outcomes, company reputation and the bottom line will be negatively impacted.
https://servicestrategies.com/training/management-development-training/support-manager-training/
The support manager training course provides students with the skills necessary to effectively manage the challenges of the most complex support centers. The 4 ½ day course is uniquely created to provide training on the fundamentals of management relative to the support environment, and to enhance the inherent skills and knowledge of the ...
https://www.comm100.com/blog/customer-service-training-courses.html
Bonfire Training is a corporate coaching company with over 30 years of experience; it offers both on-site and remote training options for your customer service training needs. The Customer Service Essentials course focuses on customer service fundamentals, as well as topics like conversational control and handling irate callers.
https://www.comm100.com/blog/customer-service-training-activities.html
We hope that the above customer service ideas, activities, and exercises will help you develop a customer service training program that keeps all of your team members actively engaged. Whether you need a debriefing activity or transitional one, the activities and games above are sure to …
http://www.the-resource-center.com/SEMINARS/HD2-3.HTM
The Support Center Management Certification training program is for managers, directors, and executives responsible for the support center's strategic direction and organizational alignment, service products, operational performance, leadership, financial management, and overall quality and customer …
https://www.publicpower.org/customer-service-management-certificate-program
The Customer Service Management Certificate Program classes are held once a year, in conjunction with one of our seasonal education institutes (winter, spring, or fall), and they provide a great opportunity to network with industry peers from across the nation.
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