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https://www.employeepedia.com/manage/reviews/8105-customer-service-40-useful-performance-feedback-phrases
Customer Service: 40 Useful Performance Feedback Phrases. Customer Service: Use these sample phrases to craft meaningful performance evaluations, drive change and motivate your workforce. Customer Service is the ability to cater for the needs of the client by providing excellent customer service without compromise.
https://www.helpscout.com/helpu/customer-service-performance-measurement/
How to choose the right customer service metrics. Measurements can easily be taken at the level of the individual ticket and then aggregated to report on overall team performance and individual customer service agents. As a customer service leader, you have access to …Author: Mathew Patterson
https://www.jitbit.com/news/customer-support-goals/
Apr 04, 2019 · In most cases, there are multiple customer service performance goals you could choose to improve each of those overall purposes. For example, you could improve customer satisfaction by focusing on speed (time to first response), or by setting a goal to improve customer survey results.Author: Robbie Richards
https://www.insightsquared.com/blog/customer-service-performance-review-best-practices/
The best customer service performance reviews leave reps feeling appreciated and motivate them to improve on their weaknesses. Setting metric-based goals will allow you to track improvements over time, and allow reps to keep tabs on their individual efforts. Check in with your reps each quarter, and you’ll elevate your team’s overall ...
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