Customer Support Portal Salesforce

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The Rise of Customer Portals and Self-help Customer Service

    https://www.salesforce.com/hub/service/customer-portal/
    A self-service portal is an internal system requiring a customer username and password to access information for personal research. The customer can see details about his/her account, view past history, review case outcomes, determine whether they are still open, etc.

Reimagine Your Customer Portal Service ... - salesforce.com

    https://www.salesforce.com/products/service-cloud/solutions/customer-portal/
    The Service Cloud is a call center software, built on a SaaS model, that empowers your company to manage customer service in the cloud. Manage all aspects of your customer call center with Service Cloud by Salesforce.

Self Service Portal and Customer Communities by Service ...

    https://www.salesforce.com/products/service-cloud/communities/
    Go hands-on with Service Cloud and see all the ways you could be delivering better, more efficient customer support in a few easy steps. Try for free OR CALL CALL US 1-800-667-6398

What is Customer Portal in Salesforce.com - SFDC Tutorials

    https://www.salesforcetutorial.com/what-is-customer-portal-in-salesforce/
    Customer Portal in Salesforce provides online support for the customers to resolve their inquiries by providing best user interface to customer. The Customer Portal allows you to deliver a personalised, service application to your most important customers.

Top Benefits of Customer Self-Service Portals - Salesforce.com

    https://www.salesforce.com/products/service-cloud/best-practices/self-service-portals/
    A self-service portal is also an extremely efficient way of outreaching to new customers, boosting customer-to-customer relationships, and improving company-customer relationships. When portals are planned and implemented appropriately, they have a positive impact on an organization’s productivity and IT customer satisfaction.

Create Customer Portal Users - Salesforce Developer Community

    https://developer.salesforce.com/forums/?id=906F000000097DuIAI#!/feedtype=RECENT&criteria=ALLQUESTIONS&
    Jul 25, 2011 · App to Portal Users Profile.If you want to give App to Customer Portal users you can give by going to create App-> assign the App to those Customer Portal Profiles. And Other Users can use the App if you assign the App to their Profiles.

How do I setup a customer portal? - Answers - Salesforce ...

    https://success.salesforce.com/answers?id=90630000000gwQoAAI
    Sep 09, 2011 · A Salesforce Customer Portal is similar to a Self-Service portal in that it provides an online support channel for your customers—allowing them to resolve their inquiries without contacting a customer service representative. However, a Customer Portal provides significantly richer functionality than a Self-Service portal.



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