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https://www.gaebler.com/Customer-Service-Role-Play-Examples.htm
Customer service role playing is a critical component of an effective customer service training program. Here are some customer service role plays tips to get the most out of the exercise. It's hard to conceive of a customer service training program that doesn't include at least some role-playing …
https://bizfluent.com/info-8587371-customer-service-roleplay-ideas.html
In customer service industries, from fruit stands to cellular giants, how your employees treat your sales prospects affects how well your business succeeds. In other words, customer service is virtually everything. Train your staff using role play to make sure they understand your expectations.
https://www.comm100.com/blog/customer-service-training-activities.html
Assign one role-player to be the customer service agent, and the other to be the customer. Then have them move through each of the five steps, encouraging them with the next step if they seem stuck. Afterwards, ask your judges to discuss how the customer service agent handled each step, and to come up with their own diagnosis.Author: Carla Jerez
https://mytrainingbc.ca/youthexploreskills/activity/Core/pdf/CustomerServiceRoleplay.pdf
Customer Service Role Play Description In groups of three, one student is an observer, one is a customer, and one is the business/shop representative. The customer and representative act out various scenarios. The observer offers feedback in terms of how well the representative communicated with his/her customer. The roles are rotated.
https://www.customer-service-training-helper.com/customer-service-training-tips-roleplays.html
Customer Service Training Tips Roleplays #1 Timing. Set the role play up well. Even if you call roleplays practice opportunities people will still feel it's a roleplay, and worry about being judged. So, make sure you time the first one well.
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