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SLA Template provide a free general purpose Service Level Agreement or SLA template that you can use in a variety of situations. The Service Level Agreement template can be downloaded in Microsoft Word format without the need to register.
https://www.teamsupport.com/customer-support-sla-template
SLA TEMPLATE: Service Level Agreement for Customer Support Service Level Agreements are important in business to business relationships because they lay out the expectations and responsibilities of each party with regards to the level of service to be provided (the "service agreement contract").
https://slatemplate.com/ServiceLevelAgreementTemplate.pdf
This Agreement represents a Service Level Agreement (“SLA” or “Agreement”) between Company name. and Customer for the provisioning of IT services required to support and sustain the Product or service. This Agreement remains valid until superseded by …
http://www.osd.uconn.edu/content/TEMPLATE_Service_Level_Agreement%20(1).pdf
services, to be provided by Facilities regarding building and grounds maintenance for Business Customer Name. This SLA covers the period from Date to Date and will be reviewed and revised at the end of this period. Description of Application ... hours and after hours support)? ... TEMPLATE_Service_Level_Agreement (1).doc
https://www.givainc.com/wp/slas-service-level-agreements-best-practices-example-sample.cfm
IT help desks and customer service organizations prepare service level agreements to detail the services provided to customers. SLAs describe how the work of the IT help desk and customer service organization is prioritized along with agreed upon response and resolve times.
https://www.kayako.com/legal/sla-for-saas
3. Claim Procedure. To receive a service credit for a particular calendar month, Customer must submit a claim by email to the support team within 30 days of the end of the month during which the Service did not meet the Service Provider SLA, and include the following information:
http://www.jollytech.com/download/Jolly-Technical-Support-Plan-Service-Level-Agreement.pdf
Customer support emails received from Gold and Silver Coverage Customers during Offices Hours will be attended to by the first available Service Provider representative. ... Service Level Agreement (SLA) Template ...
https://www.givainc.com/wp/sample-it-help-desk-service-level-agreement-sla.cfm
Jan 01, 2014 · This example service level agreement (SLA) shows how can you develop an SLA, what should be included in the SLA, and who needs to be a party to the SLA. ... In order to provide optimal first level support service to all departments, all problem and repair calls must be received by the Help Desk. ... External Customer Service & Support Change ...
https://help.teamsupport.com/1/en/topic/sla
TeamSupport has the ability to define various levels of SLA s and assign these to Customers, Products, or both (Customer/Product associations). A Service Level Agreement (SLA) is a negotiated agreement between two parties where one is the customer and the other is the service provider.This can be a legally binding formal or informal “contract”.
https://www.ibm.com/support/knowledgecenter/en/SSWT9A_7.5.0/com.ibm.tusc.doc/ticket/slas.html
A service level agreement (SLA) defines the agreement and formal commitments between a service provider and a customer. The agreement documents the service to be provided or received, the agreed upon service levels for the service, and the means of measuring or quantifying the level of service.
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