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https://en.wikipedia.org/wiki/Technical_support
Multi-tiered technical support. Technical support is often subdivided into tiers, or levels, in order to better serve a business or customer base. The number of levels a business uses to organize their technical support group is dependent on a business' needs regarding their ability to sufficiently serve their customers or users.
https://help.teamsupport.com/1/en/topic/wiki
Customer Support Software Documentation . Table of Contents. TeamSupport . Customer Support Software Documentation ... To do this, go to Admin->My Portal->Customer Hub Settings-> and enable “Wiki”. The wiki in TeamSupport has been designed to be as easy to use as possible. When you first go to the Wiki tab in TeamSupport, you will see a ...
https://www.happyfox.com/
Provide Exceptional Customer Support. Everyday. Meet HappyFox, a practical help desk and customer support software solution. Reduce chaos and bring order to your support process with a robust support ticket system, self-service knowledge base and community forums.
https://www.teamsupport.com/best-customer-support-software-company
That’s why, in 2008, we developed TeamSupport, a powerful-yet easy-to-use, B2B customer support software that helps businesses provide more seamless, effective customer support by enhancing collaboration and breaking down internal barriers. Let Our Experienced Team Help Improve Your Customer Support.
https://help.teamsupport.com/1/en/topic/uses-of-the-wiki
The Wiki is much more free form and can support embedded images and documents better than a standard ticket can. Ideally a Knowledge Base will have both tickets and Wiki articles. FAQ. The Wiki is a great place to create a Frequently Asked Questions (FAQ) document. You can mark the article as “Public” then simply link to the article on your ...
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