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https://www.givainc.com/wp/help-desk-customer-service-staffing-level-model-optimization.cfm
A methodology to optimize help desk and customer service/call center staffing requirements. ... Methodology for Optimizing Help Desk & Customer Service/Call Center Staffing to Save Money ... you will be able to calculate the relationship between staffing levels and customer support levels. First, the paper looks at call center flow models to ...
https://www.clientsuccess.com/blog/create-customer-success-staffing-model/
Mar 08, 2017 · Creating a Customer Success Staffing Model: A Conversation With Francoise Tourniaire “Customer Success” as a phrase is a relatively modern concept, according to Francoise Tourniaire, Founder, FT Works.She explained that many who have been in the field for a long time smile when they hear the phrase “Customer Success” because the concept has …
https://www.wired.com/insights/2013/04/tiered-customer-support-is-dead-and-why-thats-good-for-business/
For as long as customer support departments have been around, the idea of having a “Tiered” or “Level” model of support has been around. ... Tiered Customer Support is Dead (And …
https://www.thinkhdi.com/library/supportworld/2016/staffing-ratios-for-support.aspx
His background is in both service desk and desktop support as well as small-business consulting. Roy is highly rated on social media, especially on the topics of IT service management and customer service. He is a cohost of the very popular #custserv (customer service) chat on Twitter, which celebrated its fifth anniversary on December 9, 2014.
https://www.ftworks.com/tag/staffing-models/
Staffing Models for Customer Success. Let me let you in on a secret: customer success staffing models are easy! Really, at least compared to support staffing models… There are basically. Read more. September 21 By FT Works Technical Support Leave a comment. Building a Support Operations Function.
https://relate.zendesk.com/education/follow-sun-provide-great-global-support/
The “follow-the-sun” support model was originally developed to provide round-the-clock customer service and has by now been widely adopted by companies around the globe. Yet whether and when to adopt this support model is a question just about every growing business comes to face.
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