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https://en.wikipedia.org/wiki/Customer_Service_System
The Customer Service System (CSS) of the BT Group (previously British Telecommunications) is the core operational support system for BT, bringing in 70% of income for the company (figures from 1997). BT rolled out CSS nationally in 1989 and provided an integrated system for telephony—order handling, repair handling and billing.Buildings and facilities: Current, Adastral …
https://en.wikipedia.org/wiki/Customer_service
A customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, trouble shooting, maintenance, upgrading, and disposal of a product. [4]
https://en.wikipedia.org/wiki/Business_support_system
Business support systems (BSS) are the components that a telecommunications service provider (or telco) uses to run its business operations towards customers. Together with operations support systems (OSS), they are used to support various end-to-end telecommunication services (e.g., telephone services).
https://en.wikipedia.org/wiki/Customer_relationship_management
Service automation is the part of the CRM system that focuses on direct customer service technology. Through service automation, customers are supported through multiple channels such as phone, email, knowledge bases , ticketing portals, FAQs, and more.
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