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https://en.wikipedia.org/wiki/Customer_support
Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.
https://www.careerexplorer.com/careers/technical-support-specialist/
Apr 11, 2017 · A technical support specialist is someone who provides assistance and technical support to either businesses or consumers that are experiencing technical, hardware, or software issues. Some examples of these issues are slow performance, connection problems, and an inability to access data. Technical support specialists are able to deal with most customer issues over the telephone or through ...2.8/5
https://support.apple.com/en-us/HT205752
Mar 28, 2019 · (Apple Pay is supported for all transaction amounts.) Show that debit card transactions might still require customers to enter a PIN. Explain how to make returns with Apple Pay. Communicate your internal escalation path to help associates address issues that customers might have when using Apple Pay at POS.
https://www.thebalancesmb.com/tips-for-better-customer-service-how-to-help-a-customer-2948070
Customers commonly compare products and/or services, so you and the staff need to be able to do this, too. After all, you may be able to save them a trip to another store. You also need to be aware of any accessories or parts related to your products so you can tell customers where they can get them if you don't supply them.
https://everything2.com/title/What+tech+support+reps+should+not+say+to+customers
Dec 14, 2000 · Example 5: "That is out of our support boundaries." Customers take this one of two ways: 1. They don't get it, or 2. They see it as "I don't want to help you." For some reason that phrase does not sit well with the end-user. The best thing to say about that is that we are not certified to support that product, and we could be held liable if we do.
https://www.indeed.com/q-Customer-Technical-Support-jobs.html
Provide technical support to Customers, ... Be the first to see new Customer Technical Support jobs. My email: By creating a job alert or receiving recommended jobs, you agree to our Terms. You can change your consent settings at any time by unsubscribing or as detailed in our terms.
https://www.payscale.com/research/US/Job=Technical_Support_Customer_Service/Salary
The average salary for a Technical Support Customer Service is $47,000. Visit PayScale to research technical support customer service salaries by city, experience, skill, employer and more.
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