Datacore Support Bundle

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Support Bundles - DataCore

    https://docs.datacore.com/WIK-WebHelp/Support_Bundles.htm
    A DataCore Technical Support incident number is required in order to create a support bundle. The incident number identifies the support bundle when it is received. If you do not already have an incident number, open an incident via the Support portal before creating a support bundle.

Generate DataCore Support-Bundle by CLI - ElasticSky

    https://www.elasticsky.de/en/2017/06/generate-datacore-support-bundle-by-cli/
    Jun 20, 2017 · It is a standard procedure to generate a support bundle after any changes on your DataCore SANSymphony-Cluster. Usually you’d click the Cluster Object in the Datacore-Console and select “upload support bundle”.   You just enter the customer’s name, an incident ID and select your choice of Mini-, Standard- or Full-Bundle.

Support Plans - DataCore Software

    https://www.datacore.com/support/plans/
    In addition to the free training webinars that are available to all customers, Premier Plus customers can take advantage of all self-paced lab training courses on DataCore Software- Defined Storage to gain the tools, knowledge and hands-on experience to effectively manage a DataCore-powered infrastructure.

Support & Services - DataCore Software

    https://www.datacore.com/support/
    With support centers located around the globe and staffed exclusively by Level 3 Support Engineers, DataCore delivers an unparalleled support experience. DataCore has earned the Stevie® Award for six consecutive years in the Front-Line Customer Service Team of the Year, Technology Industries category.

Windows Security Settings Disclosure - docs.datacore.com

    https://docs.datacore.com/SSV-WebHelp/windows_security_settings_disclosure.htm
    o Port 3793 is used to upload support bundles to DataCore Customer Support. An outbound firewall rule may be required. o Port 3260 is used for iSCSI communications. Ensure machines using iSCSI can accommodate traffic between them based on your network configuration.

Live Performance - docs.datacore.com

    https://docs.datacore.com/SSV-WebHelp/Live_Performance_Tool.htm
    Category. Description. DataCore Servers. Metrics related to initiator and target I/O operations, cache, the poller, and support bundle progress for the DataCore Servers. Disk pools. Metrics related to I/O operations, disk pool performance and usage.

DataCore Software File Upload

    https://upload.datacore.com/
    To download, hold down Ctrl/Cmd(Mac) key and drag to your desktop.



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