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http://www.informs-sim.org/wsc99papers/236.PDF
Decision Support for Call Center Management Using Simulation 2.2 Formulation It is highly recommended to investigate and study the existing system if it exists or study other systems that have close behavioral resemblance. The simulation model should always be designed to focus on achieving primary objectives and not only imitate the real life ...
https://journals.sagepub.com/doi/abs/10.1177/0037549712470169
Feb 11, 2013 · A simulation-based decision support system for workforce management in call centers Show all authors. Asli Sencer. ... In this study, a simulation-based decision support system (DSS) is developed that runs on real-time data for one of the largest call centers in Turkey. ... Decision support for call center management using simulation. In: ...Cited by: 8
https://www.researchgate.net/publication/221215760_A_Simulation-Based_Decision_Support_System_for_workforce_Management_in_Call_Centers
A Simulation-Based Decision Support System for workforce Management in Call Centers. ... a simulation-based decision support system (DSS) is …
https://www.intechopen.com/books/decision-support-systems-advances-in/decision-support-using-simulation-for-customer-driven-manufacturing-system-design-and-operations-pla
Juhani Heilala, Jari Montonen, Paula Jarvinen and Sauli Kivikunnas (March 1st 2010). Decision Support Using Simulation for Customer-Driven Manufacturing System Design and Operations Planning, Decision Support Systems, Advances in, Ger Devlin, IntechOpen, DOI: 10.5772/39400. Available from:Cited by: 11
https://www.semanticscholar.org/paper/A-simulation-based-decision-support-system-for-in-Sencer-Ozel/bb00d51ee6d94b68f6569ab2c97f271daf36aede
Computer Science; Published in Simulation 2013; DOI: 10.1177/0037549712470169 A simulation-based decision support system for workforce management in call centers @article{Sencer2013ASD, title={A simulation-based decision support system for workforce management in call centers}, author={Asli Sencer and Birgul Basarir Ozel}, journal={SIMULATION…
https://www.researchgate.net/publication/220398821_Reengineering_call_centre_operations_using_simulation
Reengineering call centre operations using simulation. ... Decision support for call center management using simulation ... This paper discusses how simulation has added value as a decision ...
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