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https://community.spiceworks.com/how_to/64557-difference-between-1st-2nd-and-3rd-line-support
I a second line engineer with cisco networking skills but according to my last employer that made me a senior technician but not 3rd. After adding Cisco skills on to my CV I started getting calls for system administrators, third line support, so i think Skill set define where you appear on the 1st, 2nd, 3rd, line …
https://www.techadvisor.co.uk/forum/helproom-1/definition-1st-2nd-3rd-line-support-283841/
Apr 21, 2007 · Has anybody got a simple definition of the terms above as seen in many job applications. I did work in IT in a support role until recently and I am still not sure.I think 1st line is where I tell...
https://www.answers.com/Q/What_is_the_difference_between_first_line_and_second_line_support
Sep 12, 2008 · Second line support is usually the middle-man between first line and third line Third line support is a non-customer focused base of technical staff that will investigate and resolve problems.
https://www.sxoc.com/vbb/showthread.php?117361-Definition-of-1st-2nd-3rd-line-support-IT-related
Oct 20, 2004 · Just wondering what peoples opinions of the definitions of 1st, 2nd and 3rd line support are. For instance I would have thought that fixing/troubleshooting servers and server problems would be firmly in the realms of 3rd line support, 2nd line I consider to be desktop support and 1st line …
https://www.answers.com/Q/What_is_third_line_support_in_IT
Sep 15, 2011 · Hi there, 1st, 2nd, 3rd line support are terms used in the IT industry to make the level of support. Generally 1st line is the person that take the inital call and tries to deal with it.
https://www.certforums.com/threads/difference-between-1st-2nd-and-3rd-line-support.33302/
Dec 30, 2011 · The definition tends to vary from company, sector etc but IMO is as below: 1st Line Support - Helpdesk (Job titles such as Helpdesk Analyst, First Line Support, Call Logger) Typically involves resolving calls over the phone in ans ervice desk environment and may escalte to 2nd line support.
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