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https://www.quora.com/What-is-the-difference-between-a-BPO-and-a-technical-support-job
BPO or Business Process Outsourcing : represents the umbrella term for outsourcing a function from with in the company to a third party vendor. This may involve any activity required to support the business, including technical support (as it can also be termed …
https://www.investopedia.com/terms/b/business-process-outsourcing.asp
Business process outsourcing (BPO) is a method of subcontracting various business-related operations to third-party vendors.Although BPO originally applied solely to manufacturing entities, such ...
https://www.techopedia.com/definition/9675/technical-support-tech-support
Technical support (tech support) refers to a range services companies provide to their customers for products such as software, mobile phones, printers, and other electronic, mechanical or electromechanical products. Technical support services usually provide users with help in solving...
https://www.youtube.com/watch?v=CevB9bkYN2M
Aug 31, 2015 · Job Roles For Technical Support: Know more about job roles and responsibility in Customer Service. Coming to Technical Support opportunities for freshers in ...Author: Freshersworld.com
https://www.taskus.com/outsourcing-glossary/
Check out our outsourcing glossary and customer support dictionary to help you improve you improve your vocabulary. Want to learn BPO industry terms? We use cookies to enable website functionality, understand the performance of our site, provide social media features, and serve more relevant content to …
https://www.quora.com/What-is-technical-support-in-call-center
Customer support can be described as the assistance one company gives its customers. The main goal of customer service is to boost customer satisfaction, and it usually happens by answering different questions. On the other hand, technical support...
http://www.insitesupport.com/technical-support-representative-job-description/
Technical Support Representative (Internet Connectivity) Under general supervision, in a 24/7 in-bound call center environment, Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions.
https://www.thefreedictionary.com/technical+support
Define technical support. technical support synonyms, technical support pronunciation, technical support translation, English dictionary definition of technical support. technical support…
https://www.31west.net/call-center-information/support-levels/
This is a more in-depth technical support. Tier-2 support levels cost more than tier-1 as the support reps are more experienced and knowledgeable on a particular product or service. It is synonymous with level-2 support, administrative level support denoting advanced technical …4.8/5(5)
http://www.businessdictionary.com/definition/technical-support.html
User-friendly assistance for individuals having technical problems with electronic devices. The technical support team is composed of individuals that are familiar with the ins and outs of a device. With this knowledge, they are able to troubleshoot most problems that a user experiences.
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