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https://searchcustomerexperience.techtarget.com/definition/Call-Center
Jul 01, 2019 · A call center is a centralized department to which phone calls from current and potential customers are directed. Call centers can handle inbound and/or outbound calls, and be located either within a company or outsourced to another company that specializes in handling calls.
https://searchcustomerexperience.techtarget.com/definition/call-center-agent-call-center-representative
Feb 01, 2018 · A call center agent is a person who handles incoming or outgoing customer calls for a business. A call center agent might handle account inquiries, customer complaints or support issues. A call center agent who manages both incoming and outgoing customer calls is also referred to as a blended agent.Other names for a call center agent include customer service representative (CSR), …
https://en.wikipedia.org/wiki/Call_centre
A call centre (British English, Canadian English) or call center (American English; see spelling differences) is a centralised office used for receiving or transmitting a large volume of enquiries by telephone.An inbound call center is operated by a company to administer incoming product or service support or information enquiries from consumers. . Outbound call centers are operated for ...
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