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https://searchcustomerexperience.techtarget.com/definition/online-customer-community
Dec 01, 2014 · Customer communities have provided a low-cost alternative to using contact centers for certain kinds of customer support interactions. These communities have enabled customers to address low-level service issues on their own, through what is known as customer self-service or by engaging with peers and experts.
https://www.salesforce.com/products/service-cloud/what-is-customer-service/
The definition of customer service. Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you. Offering amazing customer service is important if you want to retain customers and grow your business.
https://searchcustomerexperience.techtarget.com/definition/customer-service-and-support
Dec 01, 2018 · Customer service and support teams interact with consumers on an as-needed basis, using various chat channels such as phone, website chat applications and social media messaging. Support teams are available to provide technical assistance with products, while service teams are focused on the customer experience.
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