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https://www.lawinsider.com/dictionary/tier-1-support
Tier 1 Support means the Technical Support provided by the Tier 1 NATO CIS on- site Help Desk as the primary contact to Licensee in its attempted resolution of reported Incidents.
https://www.techopedia.com/definition/25809/support-level
Support level is the extent of technical assistance provided for an IT software product to its customers. Support is normally divided into up to four levels: level/tier 1, level/tier 2, level/tier 3 and level/tier 4. The support level is based on the complexity of support provided. Support level is also known as level of support or technical support.
http://www.expeditefile.com/docs/TechnicalSupportTierDefinitions.pdf
Technical Support Tier Definitions Tier 1 Tier 1 support issues first involve anything not directly Expedite related. These include issues relating to getting onto the network, receiving email messages, mapping a network share, etc. Tier 1 also includes the basic operational questions related to Expedite such as, “How do I open my dashboard?”
https://www.pbis.org/pbis/tier-1
Tier 1 systems, data, and practices impact everyone across all settings. They establish the foundation for delivering regular, proactive support and preventing unwanted behaviors. Tier 1 emphasizes prosocial skills and expectations by teaching and acknowledging appropriate student behavior.
https://www.linkedin.com/pulse/different-levels-technical-support-tier-1-3-jason-lopez
Tier-1 support usually provides a 24-hour service and is outsourced to a 3rd party. When a tier-1 support employee is not able to resolve the issue, they classify the problem and pass it on to the appropriate tier-2 employee. At this point, an issue tracking ticket is issued to the customer.
https://www.31west.net/call-center-information/support-levels/
Tier-2 support levels cost more than tier-1 as the support reps are more experienced and knowledgeable on a particular product or service. It is synonymous with level-2 support, administrative level support denoting advanced technical troubleshooting and analysis methods.4.8/5(5)
https://www.certguidance.com/explaining-support-levels-itil-itsm/
May 04, 2019 · Tier-0 IT Support level, also called as Level-0 IT support, is usually the automated machine interactive support level. There is little or no scope for immediate human interaction when receiving support.
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