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https://www.dell.com/downloads/global/services/prosupport/en/mission_critical_prosupport.pdf
Dell’s most rapid resolution option minimizes downtime on your business critical systems TIME IS MONEY Every minute of unplanned downtime is lost productivity and quite often, lost revenue. Reducing recovery time from days to hours is a must. It’s for these scenarios that Dell offers the Mission Critical option with Dell ProSupport for IT or
https://i.dell.com/sites/doccontent/legal/service-descriptions/en/Documents/dell-emc-prosupport-one-for-data-center-EN.pdf
4 Hour parts locations stock mission critical components, as determined by Dell, of Supported Products. Non-mission critical parts may be shipped using overnight delivery Emergency dispatch in parallel with troubleshooting available for issues assigned a Mission Critical Severity Level 1 status OUTSIDE CONTINENTAL UNITED STATES
https://marketing.dell.com/Global/FileLib/hp_microsite/dell-support_services.pdf
• Single phone number to call for support across all assets. • Consolidate hardware under a single support contract. • Manage expiring warranties and support beyond three years. Mission Critical Service Dell’s most rapid resolution option. • Accelerate onsite parts and labor support by self identifying the incident as a severity issue ...
https://www.experts-exchange.com/questions/26750599/What's-the-difference-in-these-2-dell-warrantee-options.html
Can anyone cut through the BS that Dell salespeople push and explain the difference in these - what's non-mission critical vs. mission critical mean? 3 Year ProSupport and Mission Critical 4HR 7x24 Onsite Pack [add $1,015.00] 3 Year ProSupport 4HR 7x24 Onsite: Non Mission Critical [add $715.00] what do you get for that extra $300?
https://www.dell.com/en-us/work/shop/servicesforsmallbusiness/cp/servicesforsmallbusiness
^Dell Business Credit: Offered to business customers by WebBank, Member FDIC, who determines qualifications for and terms of credit. Taxes, shipping and other charges are extra and vary. Minimum monthly payments are the greater of $15 or 3% of the new …
http://i.dell.com/sites/doccontent/legal/service-descriptions/en/Documents/prosupport-plus-sd-EN.pdf
business hours, after Dell EMC deems Onsite Support is necessary. 4-Hour Mission Critical On-site Response Typically arrives on-site within 4 hours after completion of telephone-based troubleshooting. • Available seven (7) days each week, twenty-four (24) hours each day - including holidays.
https://www.dellemc.com/content/dam/uwaem/production-design-assets/jp/customer-services/h16453-dellemc-prosupport-mc-option_en.pdf
HANDOUT Service Description Dell EMC ProSupport and the Mission Critical Option Introduction Dell EMC1 is pleased to provide Dell EMC ProSupport and the Mission Critical Option (the “Service(s)” or “Support Services”) in accordance with this Service Description (“Service Description”).Your quote from Dell EMC (the “Quote”) will include the name of the
https://community.spiceworks.com/topic/81600-dell-pro-support-for-it
Nov 11, 2009 · Yeah, its the only way you are going to get 7x24 support, so it is kind of necessary for servers, but not for desktops or laptops IMO. I don't go with the Mission Critical option even on my critical servers though. I go with 4 hour 7x24 Non mission critical Pro Support. I could never get a clear answer on exactly what Mission Critical gives you.
https://blog.dellemc.com/en-us/mission-critical-is-more-than-just-a-buzzword/
Mission Critical Is More Than Just a Buzzword. ... Dell EMC arrays have a host of proven mission critical data services and tools that have been in mission critical production environments for years. ... Please post your technical questions in the Support Forums or for customer service and technical support contact Dell EMC Support.
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