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https://www.dell.com/community/Laptops-General-Read-Only/Dell-Outsourced-Tech-Support/td-p/3485739
Dell Outsourced Tech Support Problem Details: I have a field employee that was having problems with Wifi connection. He kept loosing signal after 1 or 2 minutes. He would watch the connectivity go from 55mbps to 0mbps. To eliminate the Wifi card in the laptop I sent him an email with the laptops service tag number and Dells 877 number.
http://www.nbcnews.com/id/4853511/ns/business-forbes_com/t/dell-moves-outsourced-jobs-back-us-shores/
Apr 28, 2004 · Dell was among the earliest computer companies to route customer service and technical support calls to India. Dell set up its first center in Bangalore in 2001 and opened a second site in ...Author: Elizabeth Corcoran
https://www.ukessays.com/essays/information-technology/the-outsourcing-fundamentals-for-dell-computers-information-technology-essay.php
Customer feedback is a medium through which they can keep track of the changing needs, but because tech support was outsourced they realised they did not have the control over feedback like they wanted. Viability of Service Provider. Dell realised that Stream were …
https://www.dell.com/community/Customer-Care/Poor-Customer-Service-India-Outsourcing-Communication-Problems/td-p/4652247
The support seems to all be outsourced now and it's not at all working out so well for the customer! I don't see the point in ever buying a Dell product again and I don't feel i can recommend dealing with Dell to any of my visual effects co-workers ever again either.
https://www.ecommercetimes.com/story/32248.html
In a move that could dampen the tech sector's unbridled enthusiasm for low-cost outsourcing, Dell said it would stop routing some customer-support requests to call centers in India after customers complained about the quality of service. One company executive said that customers had reacted unfavorably to the fact that Dell had changed how it handled those calls.
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