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https://www.dell.com/support/home/us/en/04
Jan 14, 2020 · Get support for your Dell product with free diagnostic tests, drivers, downloads, how-to articles, videos, FAQs and community forums. Or speak with a Dell technical expert by phone or chat. Warning: Phone Scam Dell encourages our customers to report any possible telephone tech support …
https://www.ukessays.com/essays/information-technology/the-outsourcing-fundamentals-for-dell-computers-information-technology-essay.php
The focus of this report will be to critically evaluate and analyse one such outsourcing project of Dell of its technical support which was considered a failure. There are a number of reasons why Dell chose to outsource its technical support call centre. The main reason for doing so is that Dell saw this part of its operations as non – core.
https://www.ecommercetimes.com/story/32248.html
In a move that could dampen the tech sector's unbridled enthusiasm for low-cost outsourcing, Dell said it would stop routing some customer-support requests to call centers in India after customers complained about the quality of service. One company executive said that customers had reacted unfavorably to the fact that Dell had changed how it handled those calls.
http://www.nbcnews.com/id/4853511/ns/business-forbes_com/t/dell-moves-outsourced-jobs-back-us-shores/
Apr 28, 2004 · Dell moves outsourced jobs back to U.S. shores ... Dell was among the earliest computer companies to route customer service and technical support calls to India. Dell set up its first center in ...Author: Elizabeth Corcoran
https://blog.dell.com/en-us/dell-technical-support-and-the-recent-laptop-magazine-article/
Aug 17, 2012 · Dell Technical Support and the recent Laptop Magazine article. ... 2 thoughts on “ Dell Technical Support and the recent Laptop Magazine article ” Roter Hund says: August 21, 2012 at 5:58 am Something I have hated about Dell for some time, outsourcing of tech support! I have been a long time customer and remember the pre-outsourcing support ...
https://it.toolbox.com/blogs/vladimirstojanovski/outsourcing-talk-dell-in-india-062606
Dell reveals the numerous challenges, opportunities, and real gains in offshoring and outsourcing its customer services. A recent interview published in the McKinsey Quarterly caught my eye. The interviewee is Romi Malhotra, who runs Dell's India operations, and his insights are as interesting as they are numerous. I have paraphrased some salient...Author: Vladimir Stojanovski
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