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https://www.dell.com/learn/us/en/uscorp1/service-contracts-support-services
Support Services provide technical support and instructions on how to request a warranty repair or replacement due to a manufacturing defect on certain Dell products. U.S. and Canadian customers may review Dell's limited Dell-branded hardware warranty. For customers in Mexico, Central and South America, please consult your country or region ...
http://i.dell.com/sites/doccontent/legal/service-descriptions/en/Documents/prosupport-plus-sd-EN.pdf
Included on Products covered by ProSupport Plus for Enterprise service then current maintenance contract during Dell EMC’s normal local business hours which may vary by region and country, excluding Dell EMC and local holidays. See additional Coverage Details below. Dell EMC is responsible for performing only the TSM activities and tasks
https://i.dell.com/sites/csdocuments/Legal_service-Descriptions_Documents/en/us/dell-prosupport-global-onsite-diagnostic-service-US.pdf
purchased through the ProSupport, ProSupport Plus or Copilot support service contract for the Qualified Incident on the Supported Product covered by this Service. Failure rates on components are constantly monitored and Dell reserves the right to refuse service if Dell
https://blog.dell.com/en-us/more-value-for-your-dell-prosupport-service-contract-at-no-additional-cost/
This technology enables the new remote support server enhancements to Dell ProSupport 1 at no additional charge, based on your applicable service contract (subject to minimum system requirements). Deploying this SaaS based technology is quick and easy.
https://www.dellemc.com/en-us/services/support-services/index.htm
Dell Accidental Damage Service is only available during the term for Dell’s limited hardware warranty and excludes theft, loss, and damage due to fire, flood or other acts of nature, or intentional damage. Customer may be required to return unit to Dell. Limit of 1 qualified incident per contract year.
https://marketing.dell.com/Global/FileLib/hp_microsite/dell-support_services.pdf
ProSupport specialists, multivendor hardware support and a mix of protection and advisory services—you’ll be able to get in front of IT problems. A new level of focused efficiency through a wide range of support services Hardware Support Basic Service Dell ProSupport Multivendor Support Mission Critical Specialized Onsite Services Software ...
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