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http://www.nbcnews.com/id/4853511/ns/business-forbes_com/t/dell-moves-outsourced-jobs-back-us-shores/
Apr 28, 2004 · Dell moves outsourced jobs back to U.S. shores ... Dell was among the earliest computer companies to route customer service and technical support calls to India. Dell …Author: Elizabeth Corcoran
https://www.dell.com/community/Customer-Care/Dell-outsourcing-their-customer-support/td-p/4237548
Dell outsourcing their customer support I've made 3 purchases in the past few months and all but the last one which I just placed last week has not had issues or required me to call in. Every time I call in its at least a one hour call, I get transferred a few times usually about 3, sometimes they just hang up if …
https://www.ukessays.com/essays/information-technology/the-outsourcing-fundamentals-for-dell-computers-information-technology-essay.php
The focus of this report will be to critically evaluate and analyse one such outsourcing project of Dell of its technical support which was considered a failure. There are a number of reasons why Dell chose to outsource its technical support call centre. The main reason for doing so is that Dell saw this part of its operations as non – core.
https://www.ventureoutsource.com/contract-manufacturing/outsourcings-influence-on-dells-manufacturing-overhaul/
Outsourcing’s influence on Dell’s manufacturing overhaul Excerpts from a recent report from the investment bank Deutsche Bank, with some interpretation from VentureOutsource.com, follow below on Dell’s recently announced changes.
https://www.cio.com/article/2388593/what-the-new-dell-means-for-it-outsourcing-customers.html
What the New Dell Means for IT Outsourcing Customers The speculation surrounding Dell's intention to go private is over, but questions remain concerning what the new ownership model will mean for ...Author: Stephanie Overby
https://www.information-age.com/dell-outsources-its-supply-chain-reinvention-1261013/
Jun 14, 2010 · Dell outsources its supply chain reinvention Dell was the hardware manufacturing success story of the 1990s, thanks to such innovative business practices as selling to customers directly and assembling devices to order.
https://www.dell.com/community/Customer-Care/Poor-Customer-Service-India-Outsourcing-Communication-Problems/td-p/4652247
The support seems to all be outsourced now and it's not at all working out so well for the customer! I don't see the point in ever buying a Dell product again and I don't feel i can recommend dealing with Dell to any of my visual effects co-workers ever again either.
https://www.ecommercetimes.com/story/32248.html
In a move that could dampen the tech sector's unbridled enthusiasm for low-cost outsourcing, Dell said it would stop routing some customer-support requests to call centers in India after customers complained about the quality of service. One company executive said that customers had reacted unfavorably to the fact that Dell had changed how it handled those calls.
https://www.technewsworld.com/story/32248.html
Jan 20, 2020 · In a move that could dampen the tech sector's unbridled enthusiasm for low-cost outsourcing, Dell said it would stop routing some customer-support requests to call centers in India after customers ...
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