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https://www.ukessays.com/essays/information-technology/the-outsourcing-fundamentals-for-dell-computers-information-technology-essay.php
The focus of this report will be to critically evaluate and analyse one such outsourcing project of Dell of its technical support which was considered a failure. There are a number of reasons why Dell chose to outsource its technical support call centre. The main reason for doing so is that Dell saw this part of its operations as non – core.
https://www.dell.com/community/Customer-Care/Tech-Support-phone-number-for-in-the-United-States/td-p/5160057
To take advantage of the growing much lower cost of outsourcing pool of expertise resources outside of the United States, Dell has expanded its Consumer Tech Support call-center operations into different parts of the world, including Canada, ... Tech Support phone number for in the United States
https://www.dellemc.com/en-us/partnerships/global-alliances/accenture.htm
Contact Technical Support. Contact Technical Support. ... Accenture and Pivotal from Dell EMC create complete data management and analytics solutions to address Cloud for Mobile Applications and Big Data. ... Application Integration and Outsourcing (SAP), Virtualization, Technology Transformation, Data Center Consolidations and Migrations ...
https://www.ecommercetimes.com/story/32248.html
In a move that could dampen the tech sector's unbridled enthusiasm for low-cost outsourcing, Dell said it would stop routing some customer-support requests to call centers in India after customers complained about the quality of service. One company executive said that customers had reacted unfavorably to the fact that Dell had changed how it handled those calls.
https://it.toolbox.com/blogs/vladimirstojanovski/outsourcing-talk-dell-in-india-062606
Dell reveals the numerous challenges, opportunities, and real gains in offshoring and outsourcing its customer services. A recent interview published in the McKinsey Quarterly caught my eye. The interviewee is Romi Malhotra, who runs Dell's India operations, and his insights are as interesting as they are numerous. I have paraphrased some salient...Author: Vladimir Stojanovski
https://www.youtube.com/watch?v=etnQLM7rAzU
Feb 17, 2013 · This is a digital mockumentary of an actual prank call to a Dell Tech Support rep. As Americans, it's got to be frustrating to have all our jobs outsourced over seas.
http://ask-leo.com/outsourcing_tech_support_good_or_evil.html
Jun 29, 2006 · I bought a Dell back in October and within a week I needed to call tech support. I was unaware of this outsourcing of tech support so was extremely surprised to find out that in the course of our conversation George Varghese was from India.
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