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https://en.wikipedia.org/wiki/Help_desk
A help desk is a resource intended to provide the customer or end user with information and support related to a company's or institution's products and services. The purpose of a help desk is usually to troubleshoot problems or provide guidance about products such as computers, electronic equipment, food, apparel, or software. Corporations usually provide help desk support to their customers ...
https://en.wikipedia.org/wiki/Technical_support
Technical support (often shortened to tech support) refers to services that entities provide to users of technology products or services. In general, technical support provide help regarding specific problems with a product or service, rather than providing training, provision or customization of product, or other support services.
https://www.techopedia.com/definition/353/help-desk
Help Desk: A help desk, in the context of IT, is a department inside an organization that is responsible for answering the technical questions of its users. Most major IT companies have set up help desks to respond to questions from their customers. The questions and their answers are usually transferred using e-mail, telephone, website, or ...
https://joehertvik.com/help-desk-definitions-level-1-level-2-level-3-support/
In one of my roles, I run a Help Desk for two companies outside of Chicago. One of the confusing things about Help Desk management and talking to people about an IT Operations Help Desk, is that people don’t understand what Level 1, Level 2, and Level 3 Help Desk support is (as well as Level 0 support and Level 4 support, which not everyone talks about).
https://www.merriam-webster.com/dictionary/desk
Desk definition is - a table, frame, or case with a sloping or horizontal surface especially for writing and reading and often with drawers, compartments, and pigeonholes. How to use desk in a sentence.
https://www.bmc.com/blogs/help-desk-vs-service-desk-whats-difference/
A service desk looks at the wider business needs and context rather than being solely focused on resolving the user’s needs, as a help desk does. The ITIL definition of the service desk (service operation) is the single point of contact between the service provider and the users. A typical service desk manages incidents and service requests ...
https://www.quora.com/What-does-Desktop-Support-mean
Desktop Support is one aspect of the broader family of topics collectively known in most enterprises these days as "IT Service Management". Support requests can first generally be divided into "incidents" (something went wrong) and "service reques...
https://support.desk.com/customer/en/portal/articles/2894177-case-status-definition-and-usage-in-rule-conditions?b_id=7112
You may want to use Case Status in your rules or filters. This article will explain the best practices for each. General Definitions of Case Status There are 6 case statuses in Desk.com. There is a status hierarchy, from least to greatest it is New, Open, Pending, Resolved, Closed, Deleted. At the time of this writing (10/25/17), there was no capability to modify the status field values, but ...
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