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https://www.hdaa.com.au/FilesFolder/Rumburg%20-%20True%20Cost%20of%20Desktop%20Support.pdf
The true cost of desktop support is much greater than most companies realize. It goes well beyond the obvious costs of personnel, technology, and facilities. A full reckoning of desktop support costs must include the cost of defects – tickets resolved at desktop
https://www.thinkhdi.com/library/supportworld/2017/metric-of-month-desktop-support-cost-per-ticket.aspx
As you might expect, the majority of costs for desktop support are personnel related. The figure below shows the average breakdown of costs for North American desktop support organizations in 2017. Why It’s Important. Cost per ticket, along with customer satisfaction, are often referred to as the foundation metrics in desktop support. They ...
https://www.cio.com/article/2425171/as-prices-for-outsourced-desktop-support-drop--some-it-shops-get-shafted.html
As Prices for Outsourced Desktop Support Drop, Some IT Shops Get Shafted Some cash-strapped IT departments are inking deals with vendors for desktop support services at rock-bottom prices.Author: Stephanie Overby
https://www.necam.com/docs/?id=ce2d9e32-f2e5-402b-b1e8-26eada22e493
Comparing the TCO of Physical PCs, VDI, and Cloud-hosted NEC Desktops as a Service (DaaS) Annual Cost: $50 per desktop CapEx, $6 per year in power costs. Data Center Cost Assumptions: Floor space, cooling and racking, $50 per tile per year 50 Desktop server, …
https://resource.optimalnetworks.com/blog/2015/01/12/cost-remote-it-support-help-desk
Jan 12, 2015 · 2. Remote desktop management/help desk. Here, you’re looking at base packages that consist of anti-virus, anti-spyware, anti-spam, remote access capabilities, and remote remediation of desktop issues. Some higher-end providers extend their support window to “24/7,” and others provide application-specific support that borders on training.
https://www.imagineiti.com/it-support/costs/
What is the True Cost of IT Support? Prices for the support of business computer networks vary greatly across the Twin Cities of Minneapolis and St. Paul. It is important to know what you get when you pay for the different flavors of support available. Is one type of support really better than another – …Location: 2051 Killebrew Drive, #510, Bloomington, 55425, MN
https://www.beyondtrust.com/assets/documents/HDI-2013-Desktop-Support-Metrics.pdf
to work without delay and keeps costs down. Some organizations (34%) actually track the incidents that reach desktop support that should have been resolved by the service desk (level 1). For those that measure ticket types separately, 32 percent of respondents reported that more than 20 percent of their incidents could and should have been ...
https://www.thinkhdi.com/~/media/HDICorp/Files/Library-Archive/Insider%20Articles/Cost%20per%20Ticket.pdf
Desktop support tickets are comprised of incidents and service requests, as shown in Figure 2. Just as cost per contact gives us the unit cost for the level 1 service desk, cost per ticket, cost per incident, and cost per service request give us the unit costs for desktop support. Figure 2: Tickets, Incidents, and Service Requests Tickets Incidents
https://www.computereconomics.com/article.cfm?id=1907
Outsourcing Desktop Support a Low-Cost Option Desktop support outsourcing has regained some of its popularity in the past two years, and one of the reasons for that is the ability of outsourcing to reduce desktop support costs. In this Research Byte, we analyze the …
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